Launching an RDP session
Once an RDP session request becomes available, the requester can launch the remote desktop connection to start the session.
To launch a remote desktop connection
- If the User Supplied option is selected in the policy, you will be prompted to enter your user credentials. After entering the requested credentials, click Apply. This will retrieve the information (for example, Username Connection String) required to launch the remote desktop session.
In the web client:
NOTE: The Start RDP Session option is available only if enabled by user preferences.
- If you have an application registered (rdp:// for RDP sessions), you can click the Start RDP Session button associated with the asset name then click Connect. See KB 313918 for details on application registration. A password must be entered and we recommend sg. A blank password will cause the session to fail.
- If you do not have an application registered, download the RDP launch file instead of using the Start RDP Session button. A password must be entered and we recommend sg. A blank password will cause the session to fail.
Begin your RDP session and close the session
In the remote desktop session, run the commands or programs on the target host.
If there is no activity in an open session for about 10 minutes, the session will be closed. However, as long as the request is in an Available state, you can launch the session again to resume your tasks.
Once you are completed, log out of the target host and select Check in to complete the session request process.
Configuring and launching a Remote Desktop Application session
In order to launch a remote desktop application session request, some additional configuration is required.
To configure and launch a remote desktop application
Install and configure Safeguard for Privileged Sessions's RemoteApp launcher available starting with 6.12. For more information, see One Identity Safeguard for Privileged Sessions Administration Guide.
Publish the OISGRemoteAppLauncher application following Microsoft's instructions. All remote applications that will be launched using SPP/SPS need to be configured to launch with the OISGRemoteAppLauncher and include a command line which references the intended remote application. Take note of the RemoteApp Program Name and Alias since they will be needed when configuring the access request policy.
On Asset Management > Assets, you need the following assets (for more information, see Adding an asset):
Windows Server asset: This asset will be used to connect with a Windows Application Server.
Other/Other Managed asset: This asset (of either platform type) is used to connect with the remote application. It requires the following settings:
On Security Policy Management > Entitlements, you will need an entitlement containing a Remote Desktop Application access request policy. For more information, see Creating an access request policy.
Within Safeguard for Privileged Sessions, a channel policy needs to be modified or created to include the following attributes. This channel policy will also need to be referenced from an RDP connection policy. For more information, see One Identity Safeguard for Privileged Sessions Administration Guide.
In RDP Control > Connections, set the Channel policy to applications.
In RDP Control > Channel Policies, create the following:
Dynamic virtual channel: No configured settings.
Custom: Add the following to Permitted channels:
Once a remote desktop application session request becomes available, the requester can launch the remote desktop connection to start the session.
To launch a remote desktop application connection
In the web client: Click the Start RDP Session button associated with the asset.
NOTE: The Start RDP Session option is available only if enabled by user preferences and if you have installed Session Client Application Launch Uri System (for more information, see SCALUS).
NOTE: A black window may appear on the screen as the launcher loads the remote desktop application session.
Reviewing a session request
The Security Policy Administrator can configure an access request policy to require a review of completed session requests for assets or accounts in the scope of the policy.
Desktop Player User Guide
To download the player user guide, go to One Identity Safeguard for Privileged Sessions - Technical Documentation. Scroll to User Guide and click One Identity Safeguard for Privileged Sessions [version] Safeguard Desktop Player User Guide.
To review a completed sessions request
Select Reviews on the left of the page to manage reviews. On the Reviews page, you can:
- View details by selecting a request then looking at the details display on the right of the page, including the workflow.
- Mark one or more request as reviewed: Select the requests. Do the following:
- If no comment is needed, click Mark all the selected requests as reviewed.
- If a comment is needed, this icon will display as One or more of the selected requests requires review comments. Add the comment. Then, click Mark as Reviewed.
- Change the columns that display: Click Select columns to display then select the columns you want to see.
- Action: Displays This request requires review comments or Mark only this request as reviewed.
- Requester: Displays the user name of the requester.
- Access Type: Displays the type of access (for example, Password, SSH Key, RDP, RDP Application, SSH, API Key, or Telnet).
- Account: Displays the managed account name.
- Ticket Number: Displays the ticket number, if required.
- Request For/Duration: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
- Search: For more information, see Search box.
In the web client, expand the Appliance Management section in the left navigation pane. Settings are available to Appliance Administrators, Operations Administrators, and the Bootstrap Administrator (Auditors have read-only access).
The following pages are available. See each section for a description of the functions available.