When you search for a user from an external network and the Allow user search from external network check box is cleared, the application still displays the self-service tasks for certain users based on the below mentioned criteria:
- Users can reach the Dashboard page only when the search criteria exactly matches with the search results.
- If the user name to be searched is a substring of a different user name, Search Results get listed only for the single user, based on the exact match.
- If the user name to be searched is a substring of multiple user names, Search Results show No accounts matching your search criteria have been found. Check the information you entered and try again message.
Let us consider the below mentioned users in the user scope. Search behavior and result are as given in the table.
- ABCEFG_1
- ABCEFG_2
- ABCEFG_3
- ABCEFG_11
- XYZEFG
S.No | Search String | Dashboard Status | Search Results | Comments |
1 | XYZ | “No accounts matching your search criteria have been found. Check the information you entered and try again.” message is displayed even though the search string is part of XYZEFG. | ||
2 | XYZEFG | Takes user to dashboard of XYZEFG. | ||
3 | ABCE | “No accounts matching your search criteria have been found. Check the information you entered and try again” message displayed since there are multiple users matching the search string. | ||
4 | ABCEFG_1 | Only ABCEFG_1 is listed even though search string is part of ABCEFG_11. | ||
5 | ABCEFG_3 | Takes us to dashboard of ABCEFG_3. |
Conventions:
Dashboard Status - It indicates whether the user is able to view the respective workflow tasks in the Self-service site.
Search Results - It indicates the possible search results obtained after the search criteria.
- It Indicates that the workflow page appears for the user.
- It indicates that the workflow page does not appear for the user.