All activities available in the Legacy Self-Service and Password Manager Self-Service Site workflows fall into the following categories: authentication, actions, and notifications.
Authentication activities are activities that provide different authentication options, for example, authentication with password or Questions and Answers profiles, or phone authentication.
The actions category includes activities that are core components of the Self-Service workflows, for example, Unlock Account, Edit Q&A Profile, and other activities.
Notification activities are activities that you can use to configure email notifications for users and administrators, and specify conditions under which the notifications should be sent.
The following sections describe the self-service activities and provide information about the settings specific to each activity.
This section describes workflow activities that provide different authentication options.
Use this activity to display a CAPTCHA image on the Self-Service Site and require users to enter the displayed characters before beginning a workflow. This feature provides enhanced protection against automated attacks.
This activity has the following settings:
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Number of characters: Specify the number of characters that will be displayed on a CAPTCHA image.
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Noise level: Select the noise level for a CAPTCHA image. The higher the level, the more difficult it will be to read the characters.
Use this activity to select which authentication methods to display in the User site. The three types of authentication methods available to select for the administrator are as follows:
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Security Questions
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Corporate Authentication
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Personal Email
IMPORTANT: The administrator can select any of the activities selected in the registration method, to make it default mode for authentication for the users on the User site. Select one of the settings radio buttons from the right side to make it default authentication method.
NOTE: Consider the following when selecting an authentication method:
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When the administrator select registration method(s), only the respective authentication methods are visible to the administrator in Authentication methods. See Register.
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If the Administrator has selected Allow user to edit corporate details in corporate authentication of registration mode, a user cannot update the corporate email and corporate mobile number, if they are already populated.
Security Questions
Use this activity to authenticate a user with the personal Questions and Answers profile. In this activity, the administrator can specify how many questions from the Questions and Answers profile the user must answer for authentication.
Corporate Authentication
Use this activity to authenticate a user with a mobile device. There are two methods to authenticate the users using a mobile device.
Personal Authentication
Use this activity to authenticate a user with email or SMS. The email address and phone number used is registered by the user in Register or in Manage My Profile workflow.
Authenticate via Passcode: Use this activity to authenticate the users with a passcode. The administrator can configure passcode length and expiry time limit for the passcode.