You can customize the user name that is displayed on Self-Service Site and Helpdesk Site. You can configure to display either the display name or the sAMAccountName as the user name.
Set the display name as user name
To set the display name as your user name
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In the web.config file, set the value of DisplayName to true as follows:
<add key="DisplayName" value="true"/>
Set the display name as sAMAccountName
To set the display name as sAMAccountName
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In the web.config file, set the value of DisplayName to false as follows:
<add key="DisplayName" value="false"/>