SAP Cloud for Customer (C4C) is a cloud solution to manage customer sales, customer service and marketing activities efficiently and is one of the key SAP solution to manage customer relationship.

To configure the connector, following parameters are required:

• Connector name

• Username

• Password

• Target URL (https://{tenant_id}.crm.ondemand.com/sap/c4c/odata/v1/)

• Instance DateTime Offset (refer Configuring additional datetime offset in connectors for more details)

Supported objects and operations

Users

Table 352: Supported operations for Users

Operation	VERB
Create User	POST
Get a User	GET
List Users	GET
Update a User	PUT
Delete User	DELETE

Roles

Table 353: Supported operations for Roles

Operation	VERB
Get a Role	GET
List Roles	GET

Mandatory fields

Users

• name.givenName

• name.familyName

Mappings

Table 354: SAPC4CEmployee,BusinessUser to SCIM User mapping

SCIM properties	SAPC4C properties
active	EmployeeValidityEndDate
addresses[].country	CountryCode
addresses[].postalCode	PostalCode
addresses[].region	RegionCode
addresses[].streetAddress	Street
displayName	FirstName + " " + LastName
emails[].value	Email
extension.businessUserLanguageCode	LogonLanguageCode
extension.businessUserLanguage	LogonLanguageCodeText
extension.companyName	CompanyName
extension.dateFormat	DateFormat
extension.dateFormatCode	DateFormatCode
extension.decimalFormatCode	DecimalFormatCode
extension.department	Department
extension.employeeId	EmployeeID
extension.gender	GenderCodeText
extension.genderCode	GenderCode
extension.employeeLanguage	LanguageCodeText
extension.employeeLanguageCode	LanguageCode
extension.managerName	ManagerName
extension.maritalStatus	MaritalStatusCodeText
extension.maritalStatusCode	MaritalStatusCode
extension.passwordPolicyCode	PasswordPolicyCode
extension.timeFormat	TimeFormat
extension.timeFormatCode	TimeFormatCode
extension.titleCode	TitleCode
extension.titleCodeText	TitleCodeText
extension.userId	UserID
extension.userLockedIndicator	UserLockedIndicator
extension.validityEndDate	UserValidityEndDate
extension.validityStartDate	UserValidityStartDate
id	ObjectID
meta.created	CreatedOn
meta.lastModified	EntityLastChangedOn
name.familyName	LastName
name.givenName	FirstName
name.middleName	MiddleName
nickName	NickName
phoneNumbers[].value	MobilePhoneNumber
roles.value	EmployeeUserBusinessRoleAssignment.BusinessRoleID
timezone	TimeZoneCode
userName	UserID

Table 355: SAPC4CIdentityBusinessRoles to SCIM Role mapping

SCIM properties	SAPC4C properties
id	ObjectID
name	Name
meta.created	CreationDateTime
meta.lastModified	EntityLastChangedOn

 

Connector limitations

• Update is not supported for attributes like ManagerName, CompanyName and Department, as they come under Organization endpoints.

• Deleting a User, will inactivate it. But the user will still be present in the list of users.

• Due to the target API behavior, any text value can be used as the value for phoneNumbers.

• For most of the error scenarios, the status code returned is 500.

• While user creation, the user will still be created if there is an error while user role assignments.

• Due to One IM limitation on DateTime attributes, value having 'YEAR' less than 1753 could not be shown in One IM user interface.