When a Unified Messaging-enabled (UM-enabled) user is locked out of the mailbox because of a number of attempts to enter an incorrect UM PIN in Outlook Voice Access, or the user forgot the PIN, you can use Active Roles to reset the user’s PIN. When you reset a user’s PIN, you can configure UM to automatically generate a PIN or you can manually specify the PIN. The new PIN is e-mailed to the user. If you prefer, you can specify additional PIN options when resetting the user’s PIN.
To reset the Unified Messaging PIN for a UM-enabled user
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Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:
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In the Active Roles Console:
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Right-click the user, then click Exchange Tasks.
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Follow the steps in the Exchange Task wizard.
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On the Available Tasks page, click Reset Unified Messaging PIN, then click Next.
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In the Web Interface, click the user, then click the Reset Unified Messaging PIN command.
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On the Reset Unified Messaging PIN page, complete the following fields:
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Automatically generate PIN to access Outlook Voice Access: Select this option to automatically generate a new PIN for the UM-enabled user. This is the default setting. If you select this option, a PIN is automatically generated based on the PIN policies configured on the user’s UM mailbox policy. The automatically generated PIN will be sent in an email message to the user’s mailbox.
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Manually specify PIN: Select this option to manually specify a new PIN for the UM-enabled user. The PIN you specify with this option will be sent in an email message to the user’s mailbox.
The PIN must comply with the PIN policies configured on the user’s UM mailbox policy. For example, if the UM mailbox policy is configured to accept only PINs that contain five or more digits, you must specify a PIN at least five digits long.
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Require user to reset PIN on first telephone logon: Select this check box to force the user to reset the UM PIN the first time that the user accesses the UM system from a telephone.
TIP: To help protecting mailbox data, One Identity recommends selecting this option, as changing the PIN after the first login is a security best practice.
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Require user to reset PIN at first logon: Select this check box to force the user to change the UM PIN the first time that the user accesses the UM system from a telephone after you reset the PIN.
TIP: To help protecting mailbox data, One Identity recommends selecting this option, as changing the PIN after the first login is a security best practice.
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Do one of the following, depending on whether you are using the Active Roles Console or Web Interface:
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In the Active Roles Console, click Next and wait while Active Roles performs the task. Then, click Finish to complete the wizard.
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In the Web Interface, click Finish and wait while Active Roles performs the task.
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