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Identity Manager 9.1.3 - Web Portal User Guide

General tips and getting started Requests
Setting up and configuring request functions Requesting products Saved for Later list Managing my request templates Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals
Attestation Compliance Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my business roles Managing my identities Managing my cost centers Managing my locations Managing my system entitlements Managing my system roles
Delegating tasks Ownerships
Managing data
Managing identities Managing user accounts Managing system entitlements Managing departments Managing locations Managing cost centers Managing business roles Managing system roles
Appendix: Attestation conditions and approval policies from attestation procedures

Withdrawing delegations from pending requests

If a request's approval has been delegated to another identity, you can withdraw the delegation.

To withdraw an approval delegation

  1. In the menu bar, click Requests > Request History.

  2. On the Request History page, click Details next to the request with the approval delegation you want to withdraw.

  3. In the View Request Details pane, click Withdraw delegation.

  4. In the Withdraw Delegation pane, in the Reason for your decision field, enter why you are withdrawing the approval delegation.

  5. Click Save.

To withdraw multiple delegations from approvals

  1. In the menu bar, click Requests > Request History.

  2. On the Request History page, in the list, select the check boxes next to the requests whose approval delegations you want to withdraw.

  3. Click (Actions) > Withdraw delegation.

  4. In the Withdraw Delegation pane, in the Reason for your decision field, enter why you are withdrawing the approval delegations.

  5. Click Save.

Related topics

Rejecting request approval

If you have been added to a product request as an additional approver or the approval of the product request was passed to you, you can reject the approval and return the request to the original approver.

To reject an approval

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click Details next to the request that you do not want to make an approval decision about.

  3. In the View Request Details pane, click Reject approval.

  4. In the Reject Approval, in the Reason for your decision pane, enter a reason for the rejecting.

  5. Click Save.

To reject approval of multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, in the list, select the check boxes next to the requests that you do not want to make an approval decision about.

  3. Click (Actions) > Reject approval.

  4. In the Reject Approval, in the Reason for your decision pane, enter a reason for the rejecting.

  5. Click Save.

Displaying request history

You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request.

To display the request history

  1. In the menu bar, click Requests > Request History.

    This opens the Request History page.

  2. (Optional) To control which requests are displayed, click (Filter) (see Filtering). For example, this allows you to show just pending requests (no approval decision yet made).

  3. (Optional) To display details of a request, click Details next to the request whose details you want to see.

Related topics

Canceling requests

You can cancel requests for individual products that are not (yet) assigned and have not yet been through a complete request workflow.

You can cancel your own requests or those of other identities that report to you.

To cancel a request

  1. In the menu bar, click Requests > Request History.

  2. On the Request History page, click (Filter).

  3. In the filter context menu, check the Pending box.

  4. (Optional) To control which requests are displayed, click (Filter) (see Filtering). For example, this allows you to show just requests that you have carried out for other identities.

  5. (Optional) If you want to cancel a request of another identity, in the Search field, enter the identity's name.

  6. Click Details next to the request you want to cancel.

  7. In the View Request Details pane, click Cancel request.

  8. In the Cancel Request pane, perform the following actions:

    1. In the Reason for your decision field, enter a reason for the cancellation.

    2. Click Save.

Related topics
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