You can let another approval level of the approval workflow make the approval decision about a product. For example, if approval is required by a manager in a one-off case.
To reroute an approval
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request whose the approval that you want to reroute.
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In the details pane, click more > Reroute approval.
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In the Reroute approval dialog next to the approval level that you want to reroute to, click Reroute approval.
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(Optional) In the dialog, enter a reason for rerouting.
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Click Reroute approval.