Auditing – Requests (page description)
To open the Auditing - Requests page go to Request > Auditing > Request.
On the Auditing - Requests page, you can show all requests (see Displaying all requests).
If you only want to display requests for a specific identity, use the Advanced search. If you only want to display requests for a specific time period, use the filter function in the Request date column.
The following tables give you an overview of the various features and content on the Auditing – Requests page.
Table 116: Controls
|
Advanced search |
The advanced search allows you to control which product requests are displayed:
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Select identity: Click Assign and select the identity whose requests you want to display. You can then use the following options to control which product requests are displayed:
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Requests submitted by the selected identity for itself: Select this check box to display product requests placed by the selected identity for themselves.
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Requests submitted by the selected identity for others: Select this check box to display product requests placed by the selected identity for other identities.
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Requests submitted by others for the selected identity: Select this check box to display product requests placed by other identities for the selected identity.
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Submitted requests in the selected identity's organization: Select this check box to display product requests placed in the selected identity's scope of responsibility.
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Filter by request number: Enter the request number of the request you want to display.
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Pending: Select this check box to display product requests that are not yet approved (status: Request).
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Approved: Select this check box to display product requests that have been granted approval (status: Assigned).
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Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed.
Click Search to apply the filter criteria.
Click Reset to reset the filter criteria to the default search. |
Table 117: Controls in the details pane of a product
|
 Show details
|
Use this button to show the details of the entire request used to request this product. |
Table 118: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product.
The following status' are possible:
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Assigned: The product request was successful and the product was successfully assigned.
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Request: The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.
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Pending: The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.
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Approved: The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.
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Renewal: The product has been renewed (see Renewing products with limit validity periods).
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Unsubscription: The product is being unsubscribed (see Unsubscribing products).
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Denied: The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied. .
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Canceled: The product request was canceled or the system could not carry out the request (for example, because an identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.
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Unsubscribed: The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed. |
|
Request date |
Shows when the product was requested.
TIP: If you only want to display products that were requested within a certain time period, click  (Filtering: Request date) next to the column header and select the appropriate options. |
|
Recipient |
Shows for whom the product was requested. |
|
Shopping cart |
Shows you the request number of the total request with which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
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Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
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Workflow: Displays the life cycle chronologically as from the time of request.
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Compliance: Displays possible rule violations for this request.
Auditing - Approvals (page description)
To open the Auditing - Approvals page go to Request > Auditing > Approval.
On the Auditing - Approvals page, you can show all the request approvals (see Displaying all approvals).
If you only want to display approvals for a specific identity, use the Advanced search. If you only want to display requests for a specific time period, use the filter function in the Request date column.
The following tables give you an overview of the various features and content on the Auditing – Approvals page.
Table 119: Controls
|
Advanced search |
The advanced search allows you to control which approvals are displayed:
-
Select approver: Click Assign and select the identity whose approvals you want to display.
-
Filter by request number: Enter the request number of the request you want to display.
TIP: To find out the request number of a request, open the request history (see Displaying request history) and take the request number from the Shopping Cart column in the row of the corresponding product.
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Pending: Select this check box to display product requests that are not yet approved (status: Request).
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Approved: Select this check box to display product requests that have been granted approval (status: Assigned).
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Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed (state: Canceled, Denied, Unsubscribed).
Click Search to apply the filter criteria to the request history.
Click Reset to reset the filter criteria to the default search. |
Table 120: Controls in the details pane of a product
|
Show details |
Use this button to show the details of the entire request used to request this product. |
Table 121: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product.
The following status' are possible:
-
Assigned – The product request was successful and the product was successfully assigned.
-
Request – The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.
-
Pending – The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.
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Approved – The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.
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Renewal – The product has been renewed (see Renewing products with limit validity periods).
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Unsubscription – The product is being unsubscribed (see Unsubscribing products).
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Denied – The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied. .
-
Canceled – The product request was canceled or the system could not carry out the request (for example, because an identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.
-
Unsubscribed – The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed. |
|
Request date |
Shows when the product was requested. |
|
Recipient |
Shows for whom the product was requested. |
|
Shopping cart |
Shows you the request number of the total request with which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
-
Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
-
Workflow: Displays the life cycle chronologically as from the time of request.
-
Compliance: Displays possible rule violations for this request.
IT Shop escalation (page description)
NOTE: You only see the IT Shop escalation page if you are a fallback approver or member of the chief approval team.
Open the IT Shop Escalation Approval page by navigating through Request > Escalation.
If the are requests pending and the approver responsible is not available for an extended period or has no access to Web Portal, then the fallback approver or member of the chief approval team must make an approval decision. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide.
On the IT Shop Escalation Approvals page, you can:
NOTE: To show requests, you must enter at least one filter option.
The following tables give you an overview of the different functions and content on the Devices page.IT Shop
Table 124: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product. |
|
Request date |
Shows when the product was requested. |
|
Recipient |
Shows for whom the product was requested. |
|
Priority |
Shows the priority for this product request. |
|
Approval |
Use these two buttons to make an approval decision about the product request.
TIP: If you have made all your approval decisions, click Next to open an overview page and save all the approvals. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
-
Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
-
Workflow: Displays the life cycle chronologically as from the time of request.
Requests overview (page description)
To open the Request overview page go to Request > Escalation > Details pane > more > Show entire request.
The Request overview page provides an overview of all the products from a specific request and you can approve all the pending product requests (see Displaying and approving entire requests of escalated requests).
The following tables give you an overview of the different functions and content on the Request overview page.
Table 126: Controls in the details pane of a product
|
Cancel |
Use this button to cancel the product request (see Canceling escalated requests). |
Table 127: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product.
The following status' are possible:
-
Assigned: The request was successful and the product was successfully assigned.
-
Request: The request is still awaiting an approval decision (it is still in the workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.
-
Pending: The request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.
-
Approved: The request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.
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Renew: The product was just renewed.
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Unsubscription: The product is being unsubscribed.
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Deny: The request was denied. In the details pane, on the Workflow tab, you can see when and why the request was denied.
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Canceled: The request was canceled. In the details pane, on the Workflow tab, you can see when and why the request was canceled.
-
Unsubscribed: The request was unsubscribed. In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed. |
|
Request date |
Shows when the product was requested. |
|
Recipient |
Shows for whom the product was requested. |
|
Shopping cart |
Shows the request shopping cart from which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
-
Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
-
Workflow: Displays the life cycle chronologically as from the time of request.
-
Compliance: Displays possible rule violations for this request.
Approve
Deny
Approve all
Deny all