Deleting approval workflows
The approval workflow can only be deleted if it is not assigned to an approval policy.
To delete an approval workflow
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Remove all assignments to approval policies.
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Check to which approval policies the approval workflow is assigned.
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Go to the main data form for the approval policy and assign a different approval workflow.
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In the Manager, select the IT Shop > Basic configuration data > Approval workflows category.
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Select an approval workflow in the result list.
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Click .
- Confirm the security prompt with Yes.
Detailed information about this topic
Default approval workflows
One Identity Manager provides approval workflows by default. These approval workflows are used in the Identity & Access Lifecycle shop approval processes. Each default approval workflow is linked to a default approval policy. You can edit different properties of the approval step, for example, to configure notifications in the request process.
To edit default approval workflows
Determining the effective approval policies
You can apply approval policies to different IT Shop structures and service items. If you have several approval policies within your IT Shop, which policy is to be used is based on the rules that are specified.
Effective approval policies are defined in the following way:
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The effective approval policy is the one assigned to the requested service item.
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If there is no approval policy assigned to the service item, the approval policy from the service category is used.
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If there is no approval policy assigned to the service item, the approval policy assigned to the requested product’s shelf is used.
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If there is no approval policy assigned to the shelf, one of the approval policies assigned to the shop is used.
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If there is no approval policy assigned to the shop, one of the approval policies assigned to the shopping center is used.
An approval policy found by one of these methods is applied under the following conditions:
If more several effective approval policies are identified by the rules, the effective approval policy is determined by the following criteria (in the given order).
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The approval policy has the highest priority (alphanumeric sequence).
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The approval policy has the lowest number of approval steps.
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The first approval policy found is taken.
Furthermore:
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If no approval policy can be found for a product, a request cannot be started.
The same applies for renewals and unsubscriptions.
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If no approver can be determined for one level of an approval policy, the request can be neither approved nor denied.
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Pending requests are rejected and closed.
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Unsubscriptions cannot be approved. Therefore, unsubscribed products remain assigned.
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Renewals cannot be approved. Therefore, products for renewal remain assigned until the valid until date is reached.
Related topics
Approvers for renewals
Once the currently effective approval policy has been identified, the actual approvers are determined by the approval workflow specified by it. When requests are renewed, a renewal workflow is run. If no renewal workflow is stored with the approval policy, approvers are determined by the approval workflow.
If no approvers can be identified for a renewal, then the renewal is denied. The product remains assigned only until the Valid until date. The request is then canceled and the assignment is removed.
Related topics