Identity Manager On Demand Hosted - IT Shop Administration Guide

Several default functions are available to help you create hyperlinks. You can use the functions directly when you add a hyperlink in the mail body of a mail definition or in processes

Direct function input

You can reference a function when you add a hyperlink in the Address field of the Hyperlink context menu.

$Script(<Function>)$

Example:

$Script(VI_BuildITShopLink_Show_for_Requester)$

Default functions for IT Shop requests

The VI_BuildITShopLinks script contains a collection of default functions for composing hyperlinks to directly grant or deny approval of IT Shop requests from email notifications.

Table 78: Functions of the VI_BuildITShopLinks script
Function	Usage
VI_BuildITShopLink_Show_for_Approver	Opens the overview page for request approval in the Web Portal.
VI_BuildITShopLink_Show_for_Requester	Opens the overview page for requests in the Web Portal.
VI_BuildITShopLink_Approve	Approves a request and opens the approvals page in the Web Portal.
VI_BuildITShopLink_Deny	Denies a request and opens the approvals page in the Web Portal.
VI_BuildITShopLink_AnswerQuestion	Opens the page for answering a question in the Web Portal.
VI_BuildITShopLink_Reject	Opens the page with denied requests in the Web Portal.
VI_BuildAttestationLink_Pending	Opens the page with pending requests in the Web Portal.
VI_BuildITShopLink_Unsubscribe	Creates the link for canceling email notification. This function is used in processes for unsubscribing email notifications.

Customize email signatures

Configure the email signature for mail templates using the following configuration parameters. Edit the configuration parameters in the Designer.

Table 79: Configuration parameters for email signatures
Configuration parameter	Description
Common \| MailNotification \| Signature	Data for the signature in email automatically generated from mail templates.
Common \| MailNotification \| Signature \| Caption	Signature under the salutation.
Common \| MailNotification \| Signature \| Company	Company name.
Common \| MailNotification \| Signature \| Link	Link to the company's website.
Common \| MailNotification \| Signature \| LinkDisplay	Display text for the link to the company's website.

VI_GetRichMailSignature combines the components of an email signature according to the configuration parameters for use in mail templates.

Copying IT Shop mail templates

To copy a mail template

In the Manager, select the IT Shop > Basic configuration data > Mail templates category.

The result list shows all the mail templates that can be used for IT Shop requests.

Select the mail template that you want to copy in the result list and run the Change main data task.
Select the Copy mail template task.
Enter the name of the new mail template in the Name of copy field.
Click OK.

Displaying IT Shop mail template previews

To display a mail template preview

In the Manager, select the IT Shop > Basic configuration data > Mail templates category.

The result list shows all the mail templates that can be used for IT Shop requests.

Select a mail template in the result list and run the Change main data task.
Select the Preview task.
Select the base object.
Click OK.

Seleccione su producto:

Con el fin de ofrecerle un mejor servicio, complete el campo Motivo del chat:

Soluciones recomendadas para su problema