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Identity Manager 9.2.1 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Managing escalated requests
Attestation
Managing attestation inquiries directed at you Managing attestations Attestors for attestation cases Displaying attestation history Auditing attestations My attestation cases Managing escalated attestation cases Pending attestations
Compliance Responsibilities
Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Managing task delegations Ownerships Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Tickets (menu description)

You can use items on the Tickets menu to perform various actions surrounding tickets and collect information. The following tables provide you with an overview of the menu items and actions that can be run here.

Table 973: Menu items

Menu

Menu item

Description

Tickets

 

 

New ticket

Here you can create new tickets.

 

Ticket history

Here you can display all the tickets.

New ticket (page description)

To open the New Ticket page go to Tickets > New Ticket.

On the New Ticket page, submit a new ticket.

To record issues that can have different causes, you can create tickets. For example, a ticket can be added for an identity that reports a issue or for products with specific terms of contract. Even devices or the workdesk associated with the problematic device, can be included when adding a ticket.

You can enter the following information:

Table 974: Main data of a ticket

Property

Description

Description

Enter a detailed description of the issue.

Product

Select the product involved in this issue.

Severity

Select how serious the issue is.

Cost center

Click Assign/Change and select a cost center.

Additional identity

Click Assign/Change and select an identity to act as an additional contact person.

Ticket history (page description)

To open the Ticket History page, go to Tickets > Ticket History.

On the Ticket History page, you can display and edit all existing tickets and their details.

The following tables give you an overview of the various features and content on the Ticket History page.

Table 975: Controls

Control

Description

Display tickets

This view allows you to control which tickets are displayed:

  • Tickets submitted by you for yourself: Select this check box to display tickets that you submitted for yourself.
  • Tickets submitted by you for others: Select this check box to display tickets you submitted for other identities.
  • Tickets submitted for you by others: Select this check box to display tickets that other identities submitted for your.
  • Closed tickets: Check this box to display tickets that have already been closed.
Table 976: Controls in the details pane of a ticket

Control

Description

Main data tab

Severity

Select how serious the issue is.

Description

Add or change the issue's description here if necessary.

Last action

Shows you a description of the last action taken for this ticket. You can edit this action description.

Product

Select the product involved in this issue.

Add a comment

Enter a comment about the ticket. For example, you can specify what actions will be taken to correct the issue.

Save

Use this button to save your changes to the ticket.

Attachments tab

Choose file

Use this button to attach a file to this ticket (for example, a screenshot).

Delete

Use this button to delete the attachment from the corresponding row.

Table 977: Columns

Column

Description

Display

Shows you the ticket number and the date the ticket was created.

Description

Shows you the description of the issue.

Ticket status

Shows you the ticket is progressing

Reported by

Shows you which identity submitted the ticket.

TIP: You can show less data by using the column filters. For more information, see Filtering.

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