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Active Roles On Demand Hosted - Synchronization Service Administration Guide

Synchronization Service Overview Deploying Synchronization Service Getting started Connections to external data systems
External data systems supported out of the box
Working with Active Directory Working with an AD LDS (ADAM) instance Working with Skype for Business Server Working with Oracle Working with Exchange Server Working with Active Roles Working with One Identity Manager Working with a delimited text file Working with Microsoft SQL Server Working with Micro Focus NetIQ Directory Working with Salesforce Working with ServiceNow Working with Oracle Unified Directory Working with an LDAP directory service Working with IBM DB2 Working with IBM AS/400 Working with an OpenLDAP directory service Working with IBM RACF connector Working with MySQL database Working with an OLE DB-compliant relational database Working with SharePoint Working with Microsoft Office 365 Working with Microsoft Azure Active Directory Working with SCIM
Using connectors installed remotely Creating a connection Renaming a connection Deleting a connection Modifying synchronization scope for a connection Using connection handlers Specifying password synchronization settings for a connection
Synchronizing identity data Mapping objects Automated password synchronization Synchronization history Scenarios of use Appendix A: Developing PowerShell scripts for attribute synchronization rules Appendix B: Using a PowerShell script to transform passwords

Working with ServiceNow

This section describes how to create or modify a connection to ServiceNow so that Synchronization Service could work with data in that data system.

To create a connection to ServiceNow, you need to use Synchronization Service in conjunction with a special connector called ServiceNow Connector. This connector is included in the Synchronization Service package.

The ServiceNow Connector supports the following features:


Table 61:  Supported features



Bidirectional synchronization

Allows you to read and write data in the connected data system.


Delta processing mode

Allows you to process only the data that has changed in the connected data system since the last synchronization operation, thereby reducing the overall synchronization operation time.


Password synchronization

Allows you to synchronize user passwords from an Active Directory domain to the connected data system.


Secure Sockets Layer (SSL) data encryption

Uses SSL to encrypt data that is transmitted between Synchronization Service and connected data system.


In this section:

For instructions on how to rename a connection, delete a connection, modify synchronization scope for a connection, or specify password synchronization settings for a connection, see Synchronization Service Administration Guide.

Creating a ServiceNow connection

Creating a new connection to ServiceNow includes the following steps:

Step 1: Configure ServiceNow

In this step, you need to configure your ServiceNow instance to make it accessible to Synchronization Service.

To configure ServiceNow

  1. Open the Web site of your ServiceNow instance.

  2. In the left pane of the ServiceNow Web site, under System Properties, click Web Services.

  3. Make sure ServiceNow requires basic authorization for incoming RSS and SOAP requests.

  4. In the right pane, make sure you clear the check box below This property sets the elementFormDefault attribute.

  5. Click the Save button.

Step 2: Create a new connection to ServiceNow

To create a new connection

  1. In the Synchronization Service Administration Console, open the Connections tab.

  2. Click Add connection, and then use the following options:

    • Connection name. Type a descriptive name for the connection.

    • Use the specified connector. Select ServiceNow Connector.

  3. Click Next.

  4. On the Specify connection settings page, use the following options:

    • ServiceNow instance name. Type the name of the ServiceNow instance to which you want to connect.

    • Access ServiceNow instance using. Type the user name and password of the account with which you want to access the specified ServiceNow instance.

    • Use a proxy server for your LAN. Select this check box if your LAN uses a proxy server. Then enter the proxy server address in the Proxy server box.

    • Use credentials for proxy. Select this check box if your proxy server requires authentication. Use the appropriate text boxes to specify the user name and password with which you want to authenticate.

    • Test Connection. Click this button to verify the specified connection settings.

  5. Click Finish to create a connection to ServiceNow.

  6. Synchronize the ServiceNow Connector schema with that of the connected ServiceNow instance.

    This step is required to pass information about object classes and attributes existing in the connected ServiceNow instance to the ServiceNow Connector, so that the connector could correctly read and write data in the connected ServiceNow instance.

    To synchronize the connector schema, do the following:

    1. Below the ServiceNow connection you have just created, click the Connection settings link.

    2. On the Connection Settings tab, click the Update connector schema item to expand it.

    3. Click the Update Schema button.

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