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Identity Manager 8.1.4 - Identity Management Base Module Administration Guide

Basics for mapping company structures in One Identity Manager Managing departments, cost centers, and locations Working with dynamic roles Employee administration
One Identity Manager users for employee administration Basic data for employee master data Entering employee master data Employee's central user account Employee's central password Employee's default email address Mapping multiple employee identities Disabling and deleting employees Password policies for employees Limited access to One Identity Manager Assigning company resources to employees Displaying the origin of an employee's roles and entitlements Analyzing role memberships and employee assignments Additional tasks for managing employees Determining an employee’s language Determining an employee's working hours Employee reports
Managing devices and workdesks Managing resources Setting up extended properties Configuration parameters for managing departments, cost centers, and locations Effective configuration parameters for setting up employees Configuration parameters for managing devices and workdesks

Overview of devices

Use this task to obtain an overview of the most important information about a device.

To obtain an overview of a device

  1. Select the Device & Workdesks | Basic configuration data  | <filter> category.
  2. Select the device in the result list.
  3. Select the Device overview task.

Assigning service agreements and enter calls

Installed modules:

Helpdesk Module

Use the Helpdesk Module to enter service agreements and calls for a device.

To enter help desk data for a device

  1. Select the Device & Workdesks | Basic configuration data  | <filter> category.
  2. Select the device in the result list.
  3. Select the Assign service agreements task to assign the valid service agreements to the device.

    The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this device.

  4. Select the Show calls task to display calls entered for a device.
  5. Select the New call task, to enter a new call.
  6. Save the changes.
Detailed information about this topic
  • One Identity Manager Help Desk Module User Guide

How to set up workdesks

Table 57: Configuration parameters for setting up workdesk
Configuration parameter Effect when set
Hardware | Workdesk | WorkdeskAuto When workstation or server is setup an associated workdesk is created automatically.

Workdesks are used to assign various devices to a workstation or a server. The assignment of company resources can be mainly automated by assigning workdesks to business roles, departments, cost centers, locations, or dynamic roles.

TIP: To create a workdesk automatically when you create a device for a workstation or a server, set the Hardware | Workdesk | WorkdeskAuto configuration parameter in the Designer.

To edit a workdesk

  1. Select the Devices & Workdesks | Workdesks | Names category.

  2. Select a workdesk in the result list. Select the Change master data task.

    - OR -

    Click in the result list.

  3. Edit the workdesk's master data.
  4. Save the changes.
Detailed information about this topic

General master data for a workdesk

Enter the following general master data for a workdesk.

Table 58: General master data for a workdesk
Property Description

Workdesk

Workdesk name.

If the Hardware | Workdesk | WorkdeskAuto configuration parameter is set, a workdesk bearing the same name is automatically created when a workstation or a server is set up.

Workdesk type

Type of the workdesk.

Status

Status of the workdesk.

Operating system

Workdesk's operating system.

Display name

The display name is used to display the workdesk in the One Identity Manager tools user interface.

Description

Text field for additional explanation.

Primary cost center

Cost center to which the workdesk is primary assigned. A workdesk can obtain company resources over the primary assignments when One Identity Manager is correspondingly configured.

Primary business roles

Business role to which the employee is assigned. A workdesk can obtain company resources over the primary assignments when One Identity Manager is correspondingly configured.

NOTE: This property is available if the Business Roles Module is installed.

Installation date

Date of going into operation.

Workdesk supervisor

Employee responsible for this workdesk.

Checked by

Employee who checked this workdesk.

Date checked

Last time the workdesk was checked.

Check remarks

Text field for additional explanation.

Service type

Information about the service done on this workdesk, for example, internal, or external service provider.

Corresponding service agreements set up

Specifies whether the workdesk is set up corresponding to service agreements.

NOTE: This property is available if the Helpdesk Module is installed.

No inheritance

Specifies whether the workdesk inherits company resources through roles. If this option is set, the employee cannot inherit. Direct assignments remain intact.

Spare field no. 01 ... Spare field no. 10

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

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