Return
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Title
Unable to reset passwords via the web designer password reset portal -
Description
When using the web designer password reset portal and attempting to reset a users password the following error is displayed:
an exception has occurred while running the form method
F1_ct100_ControlRef15_ControlRef15_Main_Main_Button3_Method.
Object reference not set to an instance of an objectThe angular password reset portal is not affected by this.
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Cause
Password Reset Portal has missing configurations
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Resolution
Please ensure that the following are set:
The following configuration parameter needs to be populated
QER\Person\PasswordResetAuthenticator\ApplicationToken
The following needs to be added to the web.config of the Password Reset Portal:
<add name="QER\Person\PasswordResetAuthenticator\ApplicationToken" connectionString="<token being used>" />