Creating and editing multi-request resources
Multi-request resources are resources that an identity can request multiple times in the IT Shop. Requests are automatically canceled once approved. The resources are not explicitly assigned to identities.
Multi requestable/unsubscribable resources are resources that an identity can request multiple times in the IT Shop, but that must be explicitly returned when they are no longer needed. The resources are assigned to the identities after approval has been granted. They remain assigned until the request is canceled.
You can only edit multi-request resources if the QER | ITShop configuration parameter is set.
To create or edit multi-request resources
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In the Manager, select the Entitlements > Multi-request resources for IT Shop category.
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Select a resource in the result list and run the Change main data task.
- OR -
Click in the result list.
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Edit the multi-request resource's main data.
- Save the changes.
To create or edit multi requestable/unsubscribable resources
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In the Manager, select the Entitlements > Multi requestable/unsubscribable resources for IT Shop category.
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Select a resource in the result list and run the Change main data task.
- OR -
Click in the result list.
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Edit the multi requestable/unsubscribable resource's main data.
- Save the changes.
Detailed information about this topic
Main data for multi-request resources
Enter the following main data of a multi-request resource.
Table 61: Main data for a multi-request resource
Multi-request resource
Multi requestable/unsubscribable resource |
Resource identifier. |
Resource type |
Resource type for grouping resources. |
Service item |
Service item through which you can request the resource in the IT Shop. Assign an existing service item or add a new one. |
Risk index |
Value for evaluating the risk of assigning the resource to identities. Set a value in the range 0 to 1. This input field is only visible if the QER | CalculateRiskIndex configuration parameter is set.
For more information, see the One Identity Manager Risk Assessment Administration Guide. |
IT Shop |
Specifies whether the resource can be requested through the IT Shop. This resource can be requested through the Web Portal and allocated by defined approval processes. The resource can still be assigned directly to identities and roles outside of the IT Shop.
This option cannot be disabled. For more information, see the One Identity Manager IT Shop Administration Guide. |
Only for use in IT Shop |
Specifies whether the resource can be requested through the IT Shop. This resource can be requested through the Web Portal and allocated by defined approval processes. The resource cannot be directly assigned to roles outside the IT Shop.
This option cannot be disabled. For more information, see the One Identity Manager IT Shop Administration Guide. |
Description |
Text field for additional explanation. |
Spare field no. 01 ... Spare field no. 10 |
Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields. |
Related topics
Assigning multi-request resources to identities
Assign multi requestable resources through IT Shop requests to identities. To do this, add identities to a shop as customers. All resources, which are assigned to this shop can be requested by the customers. For more information, see the One Identity Manager IT Shop Administration Guide.
Detailed information about this topic
Adding multi-request resources to the IT Shop
A multi-request resource can be requested by shop customers when it is assigned to an IT Shop shelf. For more information, see the One Identity Manager IT Shop Administration Guide.
To set up multi-request resources and add them as products in the IT Shop
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In the Manager, select the Entitlements > Multi-request resources for IT Shop category.
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Click in the result list.
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Edit the resource's main data.
- Save the changes.
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Select the Add to IT Shop task.
In the Add assignments pane, assign a shelf.
TIP: In the Remove assignments pane, you can remove shelf assignments.
To remove an assignment
- Save the changes.
To set up multi requestable/unsubscribable resources and to add them as products to the IT Shop
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In the Manager, select the Entitlements > Multi requestable/unsubscribable resources for IT Shop category.
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Click in the result list.
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Edit the resource's main data.
- Save the changes.
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Select the Add to IT Shop task.
In the Add assignments pane, assign a shelf.
TIP: In the Remove assignments pane, you can remove shelf assignments.
To remove an assignment
- Save the changes.
To remove multi-request resources from all IT Shop shelves
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In the Manager, select the Entitlements > Multi-request resources for IT Shop category.
- OR -
In the Manager, select the Entitlements > Multi requestable/unsubscribable resources for IT Shop category.
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Select a resource in the result list.
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Select the Remove from all shelves (IT Shop) task.
- Confirm the security prompt with Yes.
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Click OK.
The resource is removed from all shelves by the One Identity Manager Service. This cancels all requests for this resource.