You can define dependencies for products. For example, when a printer is requested, a flat-rate installation charge has to be requested at the same time, and toner may be requested optionally. You can also specify if two products should never be requested simultaneously.
Dependencies between requestable products are created using service items.
When a product is requested, it is tested for dependencies and in this case, dependent products are added to the request.
To specify dependencies between products
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the product's service item in the result list.
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Select the Edit product dependencies for requests task.
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In the Dependent products tab, specify the dependent products.
In the Add assignments pane, assign the service items.
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In the Depends on products tab, specify which selected service item is dependent on which products.
In the Add assignments pane, assign the service items.
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- Save the changes.
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Select the Service item overview task.
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Define the properties of the product dependency.
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On the Dependent products or Depends on products form element, select the dependent product.
This opens the product dependency details form.
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Specify the dependency conditions. Select one of the following options:
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Cannot request products together
This option prevents the dependent product from being acquired by the same request. The product can be assigned at any time with a separate, direct request.
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Product must be requested at the same time
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Product can optionally be requested with another
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- Save the changes.