If you want to request products in the Web Portal, select the products you want from a service catalog and place them in the cart. The products remain in the cart until you send the request. You can save all the products in your cart or just individual ones in a request template so that you can reuse the products in the cart for future requests. You can add or delete products to request templates at anytime.
To use a request template
You can create request templates in the Web Portal and in the Manager. In the following you will learn how to set up request templates with the Manager. For more information about how to set up request templates in the Web Portal, see the One Identity Manager Web Designer Web Portal User Guide.
To edit a request template
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In the Manager, select the IT Shop > Request templates category.
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In the result list, select a request template and run the Change main data task.
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Click in the result list.
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Edit the request template's main data.
- Save the changes.
Detailed information about this topic
Enter the following properties on the General tab.
Table 81: General main data of a request template
Request template |
Name of the request template. |
Name |
Any additional name for the request template. |
Short name |
Short name for the request template. |
Voucher number |
A combination of any characters to uniquely identify the request template. If you leave this field empty, One Identity Manager automatically allocates a number when you save. |
Owner |
Owner of the request template. The employee that created the template is automatically entered as the owner. This value can be changed at any time. |
Description |
Text field for additional explanation. |
Public template |
Specifies whether the request template is available to all One Identity Manager users. |
Shared |
Specifies whether the request template is can be used by all One Identity Manager users. This option can only be changed in the Manager through the user with the Request & Fulfillment | IT Shop | Administrators application role.
If Public template is not set on a shared template, Shared is also disabled. |
Request templates can be automatically share once Public template has been set.
To automatically share request templates
- In the Designer, set the QER | ITShop | ShoppingCartPattern | AutoQualified configuration parameter.
Use Cart items to assign the product.
To add a new request item to the request template
Table 82: Cart items
product |
Products that can be requested with this request template. All service items are shown in the menu, whose products are assigned to at least one shelf in the IT Shop.
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To add other products to the request template, click .
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To delete a cart item, click . |
Quantity |
Number of products to request.
You need to customize your Web Portal in order to use these values. For more information about this, see the One Identity Manager Web Designer Reference Guide. |
Additional request data |
Additional information is required for the request. |