Identity Manager 9.2 - IT Shop Administration Guide

Service item name.

If a product is used for a specific purpose, for example, for product collection, then mark it as a special service item.

Group individual products into a collection of products. Select an existing service category from the list or add a new one.

To create a new service category, click . Enter at least one name for the service item.

Assign a Request & Fulfillment | IT Shop | Product owner application role.

Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request.

To create a new application role, click . Enter the application role name and assign a parent application role.

If no product owner is assigned, the product owner of the assigned service category is determined by template.

Assign a Request & Fulfillment | IT Shop | Attestor application role.

The members of this application role can chosen as attestor in an attestation procedure.

To create a new application role, click . Enter the application role name and assign a parent application role.

Cost center for booking the service item in the accounts.

Manufacturer data.

Terms of use for the product. The product can only be requested if the requester has accepted the terms of use.

Company-specific service item properties.

Company-specific service item property.

Approval policy used to determine the approver when the service item is requested in the IT Shop.

Select a request property using the additional request parameters that are defined for a request.

Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.

To create a new request property, click and enter the request property's name. Then define the request parameters.

Enter the calculation mode as accounting information.

Company-specific information about the service item‘s availability.

Customer-specific criteria for sorting service items.

This field allows you to link product descriptions in the internet or intranet to the service item. To open the website, select Visit website in the default web browser.

Time period for limited assignments through IT Shop.

The service item is automatically canceled when the time expires. When multi-request resources are requested (QERReuse), this value has no effect.

Changing the deadline will not affect requests that have already been approved. The new deadline applies to new requests. It is taken into account when calculating the expiration date of pending request if no deadline was previously set (value change from 0 to greater than 0).

Specifies which type of reason is required when requesting this service item.

• Optional: A reason can be provided if required.

• Reason required (standard or free): A standard reason must be selected or a reason given with any text.

• Free text required: A reason must be given with freely selected text.

Specifies which type of reason is required when granting approval to this service item.

• Optional: A reason can be provided if required.

• Reason required (standard or free): A standard reason must be selected or a reason given with any text.

• Free text required: A reason must be given with freely selected text.

Specifies which type of reason is required when denying approval to this service item.

• Optional: A reason can be provided if required.

• Reason required (standard or free): A standard reason must be selected or a reason given with any text.

• Free text required: A reason must be given with freely selected text.

Text field for additional explanation.

Specifies whether requests belonging to this service item remain intact when a customer or a product relocates.

Specifies whether request parameters must be entered separately for each recipient of this product, if the product is requested for different recipients in one request procedure.

If this option is not set, the selected request parameters apply uniformly to all recipients of the product.

Specifies whether the service item can still be requested in the IT Shop.

If this option is enabled, no new requests can be placed for this item. Existing requests remain intact.

Specifies whether the service item is shown in the service catalog. If the option is set, the service item can be requested, but it is not displayed in the service catalog.