When a request is granted approval or denied, the request recipient is notified by email. Notification may occur after approval or denial of a single approval step or once the entire approval process is complete. Requests can be automatically granted or denied approval once a specified time period has expired. The recipient is notified in the same way in this case.
To set up the notification procedure
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If notification should be sent immediately after an approval decision is made for a single approval step, enter the following data on the Mail templates tab of the approval step.
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Mail template approved: IT Shop request - approval granted for approval step
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Mail template denied: IT Shop request - approval not granted for approval step
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Enter the following data in the approval policy when notification should immediately follow the approval decision of the entire approval process:
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Mail template approved: IT Shop request - approval granted
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Mail template denied: IT Shop request - approval not granted
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