Service Connection Point
To troubleshoot issues that may occur with the Log Receiver component of the Management Portal, you need to enable diagnostic logging for the Service Connection Point component.
To enable diagnostic logging for the Service Connection Point component
- The Management Portal is installed or on the corresponding Defender Security Server computers, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender registry key:
Value type: REG_DWORD
Value name: SCP Diagnostics
Value data: 1
The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\scp.txt.
To disable diagnostic logging for the Service Connection Point component, delete the SCP Diagnostics value from the Defender registry key, or set the value data to 0.
Soft Token for Windows
To enable diagnostic logging for Soft Token for Windows on a 32-bit (x86) system
- On a 32-bit computer where Soft Token for Windows is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\PassGo Desktop Token registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
To enable diagnostic logging for Soft Token for Windows on a 64-bit (x64) system
- On a 64-bit computer where Soft Token for Windows is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\Wow6432Node\PassGo Technologies\PassGo Desktop Token registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\Defender Desktop Token.txt.
To disable diagnostic logging for Soft Token for Windows, delete the Diagnostics value from the PassGo Desktop Token registry key, or set the value data to 0.
Token Import
Diagnostic logging for the token import operations is turned on by default. The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\Token Import\Token Import.txt on the computer where Defender Administration Console is installed.
Token Programming
Diagnostic logging for the token programming operations is turned on by default. The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\Token Programming\Token Programming.txt.
