If you experience any timeout errors, wait a few minutes and retry the operation.
If you are performing clustering operations in the background, for example adding replicas to a cluster, wait for the cluser operations to complete before performing other operations in Safeguard for Privileged Passwords.
If a user has not logged on to Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account.
If a user did not receive an email notification, first check to see if you have set everything up in Safeguard for Privileged Passwords correctly for the email notifications to work properly. For more information, see Enabling email notifications.
Safeguard for Privileged Passwords does not dynamically maintain the email addresses for an escalation notification contact list.
If you change a Safeguard for Privileged Passwords user's email address or delete a Safeguard for Privileged Passwords user after creating a policy, you must update the email addresses in escalation notification contact lists manually. For example, when you create a policy, you can indicate who to contact when emergency access has been used. If a user has changed an email address, the notification will not be received by that individual. Furthermore, if a user has been deleted from Safeguard for Privileged Passwords, the user will still receive the notification.
The following topics will help you find answers to some of your questions about managing Safeguard for Privileged Passwords:
How do I customize the response using API query parameters
How do I audit transaction activity
How do I configure external federation authentication
How do I add an external federation provider trust
How do I create a relying party trust for the STS
How do I add an external federation user account
How do I manage accounts on unsupported platforms
How do I modify the appliance configuration settings
How do I prevent Safeguard for Privileged Passwords messages when making RDP connections
How do I set up telnet and TN3270/TN5250 session access requests
How do I set the appliance system time
How do Safeguard for Privileged Passwords database servers use SSL
What are the access request states
What do I do when an appliance goes into quarantine
When does the rules engine run for dynamic grouping and tagging
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