Starling Connect Hosted - Troubleshooting Guide

Starling Connect errors > Error 507 Insufficient Storage

Error 507 Insufficient Storage

To rectify the error

Ensure that the account has the ability to host additional user resources and group resources.
Repeat the steps of provision by providing values for all the mandatory fields.
Check and confirm that the resource has been provisioned.

Starling Connect errors > Error 429 SCIM client requets

Error 429 occurs when the requests from a SCIM client exceed the SCIM API rate limit of the target application.

To rectify the error, ensure that the requests from the SCIM client do not exceed the SCIM API rate limit of the target application.

The following table consists of error messages that are returned, if different request wrapper properties are missing.

Table 2: Error messages
Request wrapper property	Error Code	Error message
Method	400	Required property missing in Request Wrapper
ClientRequest	400	Required property missing in Request Wrapper
Body	400	Required property missing in Request Body
targetURi	400	Required property missing in Request Wrapper
serviceCredentials	400	Required property missing in Request Wrapper
AuthenticationType	412	Unsupported authentication type
ConfigProperties	400	Required property missing in Request Wrapper
credential information (username, password, clientID, and so on)	400	Credential information missing in Request Wrapper
ConfigProperties	400	Required property missing in Request Wrapper (from connector)

Starling Connect errors > Other error scenarios

Table 3: Other error scenarios
Error scenario	Work item
In the Starling Connect connector for WebEx connector, an inappropriate error message is displayed after clicking Give Consent on the General Configuration window. To resolve the issue, provide the redirect URL in the integration app of WebEx.	246951
One Identity Manager 7.1.4 does not return any users for expired Starling Supervisor accounts after the successful completion of synchronization on any connector.	170884