If a hardware issue has been ruled out by the previous troubleshooting steps, and user logon is failing, refer to the steps below. Typically the user will receive the message “invalid synchronous response”. This may have a number of causes. Follow the process of elimination below to help diagnose the error.
If the issue persists, go to the next step.
If the issue persists, go to the next step.
If the issue persists, go to the next step.
If the issue is not resolved by adding the user to the Access Node, go to the next step.
If Step 1: Determine type of failure and Step 2: Verify Defender configuration have not resolved the issue, further diagnostics may be required.
The following information may be useful to help diagnosis of the issue when raising a case with One Identity Support.
Default location of the Defender Security Server log files
%ProgramFiles%\One Identity\Defender\Security Server\Logs.
User and token information that may be required
Test token
Test the token response in the Active Directory Users and Computers tool: Open the Properties dialog box for the user, click the Defender tab, select token, click Test, and then enter the token response from the token.
This appendix provides information about the following Microsoft Active Directory schema object classes and attributes:
The following is the list of Microsoft Active Directory schema classes that are specifically defined by Defender. Each class has been listed in accordance with the Active Directory schema definitions format as used in the MSDN documentation (for further details, see information on Active Directory Schema published in MSDN at http://msdn.microsoft.com/en-us/library/ms675085(VS.85).aspx). Only attributes that are specific to Defender have been listed; all other attributes are as per the MSDN documentation provided for each respective subclass.
In this section:
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