Advanced search
Advanced searching is context-dependent, like the context search, but offers various other additional search settings. The advanced search is often found next to the context search and can be opened with a link. You can use the advanced search in the Request history view, for example.
To run an advanced search
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Click Advanced search in the view above the list.
The following table lists the possible search settings.
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Enable the relevant check boxes next to the criteria you would like to use to limit the search.
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Click Search.
Any results matching your query are displayed.
Displaying the address book
If you need information about identities, phone numbers, locations, or other information, for example, you can use the address book. This gives a quick overview of an identity and further details.
To display the address book
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In the header, click 
(Profile) > Address Book.
This displays the address book and all identities (see Address book).
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(Optional) On the Address Book page, click an identity.
For more information, see the details pane.
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(Optional) In the details pane, click Overview.
This opens the identity's overview page. Here you can gather further information about the identity (for example, main data, requests, entitlements, and so on). For more information, see Displaying my identities' overviews.
Related topics
Sorting
A sort function is available to you for all tables.
To sort a table
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Click in the column header you want to sort.
You will see an 
icon to the right of the column name.
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Click again in the column header to sort in ascending or descending alphabetical order.
This sorts the column as required.
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Click again in the column header to sort in the opposite order.
This sorts the column as required.
To sort a table by several columns
You can select any column to sort by multiple columns. You can add another column by holding the Ctrl key and clicking with the mouse.
NOTE: The first column selected has the highest priority in the sort order. If you want to sort in a particular order, select this column last. All the columns selected before are included in the sort order.
Table 6: Multiple column sorting
|
Select the first column. |
Click in the column header.
|
|
Select more columns. |
Click in the header whilst holding down the Ctrl key. |
|
Sort in the opposite order. |
Click again in the header whilst holding down the Ctrl key. |
|
Cancel the sort order/Resort |
Click in the header of any column to apply a new sort order. |
Bookmarks
You sometimes have the option to set bookmarks in views in the Web Portal. Bookmarks have the advantage that you can use them to navigate straight to a particular part in the Web Portal when you log in again.
TIP: If you frequently request a particular service item from a service category, for example, you can navigate faster to this service category by setting a bookmark.
Detailed information about this topic
