You can use the Password Reset Portal to change your central password or change multiple passwords for various user accounts.
You can change your password(s) in a few steps:
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Log in to the Password Reset Portal.
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Change the relevant password(s).
Step 1: Log in to the Password Reset Portal
Log in to the Password Reset Portal using a passcode, by answering your password questions, or with your current password (see Logging in to the Password Reset Portal).
Step 2: Change password
After you have logged in on the Password Reset Portal (see Step 1: Log in to the Password Reset Portal), you can change your central password or the passwords of user accounts to which you have access.
To assign a new password for your personal user account or another user account
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On the Manage My Passwords page, select the option I want to reset one or more passwords.
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Perform one of the following tasks:
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To change the passwords for your personal user accounts, next to Personal accounts, click 
Expand.
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To change the passwords of other user accounts, next to Other accounts, click Expand.
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Select the check box next to the user accounts whose passwords you want to change.
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Click Next.
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On the Set a new password page, enter the password you wish to use in the New password field.
TIP: Below the field, you can see how secure your new password is.
To display your company's password specifications, click Password policy.
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In the Repeat the password field, enter the password again.
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Click Next.
The password is reset for the previously selected user accounts.
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On the Success page, click Log off.
To change the central password
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On the Manage my passwords page, select the option I want to reset my central password.
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Click Next.
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On the Set a new password page, enter the password you wish to use in the New password field.
TIP: Below the field, you can see how secure your new password is.
To display your company's password specifications, click Password policy.
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In the Repeat the password field, enter the password again.
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Click Next.
The central password is reset.
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On the Success page, click Log off.
Related topics
Your account might be locked for use if, for example, you (or an unauthorized person) have tried to log in too many times using the wrong credentials.
You can unlock your user account in two steps:
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Log in to the Password Reset Portal using a passcode. You obtain the passcode from your manager.
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Enter a new password.
You will then be able to use your user account again.
Related topics
You can update your contact information at any time.
NOTE: You cannot edit light gray boxes.
To update your contact information
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In the header, click 
(Profile) > My Profile.
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On the Overview page, click Contact data.
NOTE: Users with other subidentities in addition to their main identity can use the Identity selection field in the Contact data view to select identities.
Changes to their contact data only affects the selected identity.
This also applies to creating reports. If you create a report it is generated for the selected identity.
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Add or correct the entries in the various fields.
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Click Change next to Country.
The Country dialog opens.
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(Optional) Click the filter to limit your search for the required country.
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Click the country you would like from the list.
The dialog closes and Contact Data is displayed.
- Click
(Change) next to Picture.
This opens Picture.
- Click Browse... to find a photo.
The selected image and other instruction are displayed in the dialog.
NOTE: If the photo is greater than 10 KB, you will have to crop the image.
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(Optional) Hold the mouse over the image until a cross cursor appears, left-click and drag the mouse over the image to select the required area.
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(Optional) Crop to selection.
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Click Apply.
The dialog closes and Contact Data is displayed.
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Click Save.
You can edit your Active Directory user accounts at any time once you have logged in to the system and the user data has loaded.
NOTE: This function is only available if Active Roles Module is installed. This module references extensions in Active Directory user accounts.
To edit your Active Directory user accounts
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In the header, click (Profile) > My Profile.
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On the Overview page, click Active Directory user accounts.
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Enable the required Active Directory user account, if several are available.
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Edit the fields or add new ones.
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Save the changes.
