Request inquiries (page description)
To open the Request Inquiries page go to Request > My Actions > Request Inquiries (see Displaying request inquiries).
On the Request Inquiries page, you can:
The following tables give you an overview of the various features and content on the Request Inquiries page.
Table 113: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product. |
|
Request date |
Shows when the product was requested. |
|
Recipient |
Shows for whom the product was requested. |
|
Shopping cart |
Shows you the request number of the total request with which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
-
Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
-
Workflow: Displays the life cycle chronologically as from the time of request.
-
Compliance: Displays possible rule violations for this request.
Auditing (page description)
To open the Auditing page go to Request > Auditing.
On the Auditing page, you can:
To do this, click on one of the tiles:
Table 114: Tiles
|
 Request
|
Here you can see all the requests. You can also filter them so that only products requested for a specific identity are displayed (see Displaying all requests). |
|
 Approval
|
Here you can see all the approvals. You can also filter them so that only requests relating to a specific identity are displayed (see Displaying all approvals). |
Auditing – Requests (page description)
To open the Auditing - Requests page go to Request > Auditing > Request.
On the Auditing - Requests page, you can show all requests (see Displaying all requests).
If you only want to display requests for a specific identity, use the Advanced search. If you only want to display requests for a specific time period, use the filter function in the Request date column.
The following tables give you an overview of the various features and content on the Auditing – Requests page.
Table 115: Controls
|
Advanced search |
The advanced search allows you to control which product requests are displayed:
-
Select identity: Click Assign and select the identity whose requests you want to display. You can then use the following options to control which product requests are displayed:
-
Requests submitted by the selected identity for itself: Select this check box to display product requests placed by the selected identity for themselves.
-
Requests submitted by the selected identity for others: Select this check box to display product requests placed by the selected identity for other identities.
-
Requests submitted by others for the selected identity: Select this check box to display product requests placed by other identities for the selected identity.
-
Submitted requests in the selected identity's organization: Select this check box to display product requests placed in the selected identity's scope of responsibility.
-
Filter by request number: Enter the request number of the request you want to display.
-
Pending: Select this check box to display product requests that are not yet approved (status: Request).
-
Approved: Select this check box to display product requests that have been granted approval (status: Assigned).
-
Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed.
Click Search to apply the filter criteria.
Click Reset to reset the filter criteria to the default search. |
Table 116: Controls in the details pane of a product
|
 Show details
|
Use this button to show the details of the entire request used to request this product. |
Table 117: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product.
The following status' are possible:
-
Assigned: The product request was successful and the product was successfully assigned.
-
Request: The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.
-
Pending: The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.
-
Approved: The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.
-
Renewal: The product has been renewed (see Renewing products with limit validity periods).
-
Unsubscription: The product is being unsubscribed (see Unsubscribing products).
-
Denied: The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied. .
-
Canceled: The product request was canceled or the system could not carry out the request (for example, because a identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.
-
Unsubscribed: The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed. |
|
Request date |
Shows when the product was requested.
TIP: If you only want to display products that were requested within a certain time period, click  (Filtering: Request date) next to the column header and select the appropriate options. |
|
Recipient |
Shows for whom the product was requested. |
|
Shopping cart |
Shows you the request number of the total request with which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
-
Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
-
Workflow: Displays the life cycle chronologically as from the time of request.
-
Compliance: Displays possible rule violations for this request.
Auditing - Approvals (page description)
To open the Auditing - Approvals page go to Request > Auditing > Approval.
On the Auditing - Approvals page, you can show all the request approvals (see Displaying all approvals).
If you only want to display approvals for a specific identity, use the Advanced search. If you only want to display requests for a specific time period, use the filter function in the Request date column.
The following tables give you an overview of the various features and content on the Auditing – Approvals page.
Table 118: Controls
|
Advanced search |
The advanced search allows you to control which approvals are displayed:
-
Select approver: Click Assign and select the identity whose approvals you want to display.
-
Filter by request number: Enter the request number of the request you want to display.
TIP: To find out the request number of a request, open the request history (see Displaying request history) and take the request number from the Shopping Cart column in the row of the corresponding product.
-
Pending: Select this check box to display product requests that are not yet approved (status: Request).
-
Approved: Select this check box to display product requests that have been granted approval (status: Assigned).
-
Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed (state: Canceled, Denied, Unsubscribed).
Click Search to apply the filter criteria to the request history.
Click Reset to reset the filter criteria to the default search. |
Table 119: Controls in the details pane of a product
|
Show details |
Use this button to show the details of the entire request used to request this product. |
Table 120: Columns
|
Product |
Shows the name of the product that was requested. |
|
State |
Shows the current status of the product.
The following status' are possible:
-
Assigned – The product request was successful and the product was successfully assigned.
-
Request – The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.
-
Pending – The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.
-
Approved – The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.
-
Renewal – The product has been renewed (see Renewing products with limit validity periods).
-
Unsubscription – The product is being unsubscribed (see Unsubscribing products).
-
Denied – The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied. .
-
Canceled – The product request was canceled or the system could not carry out the request (for example, because a identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.
-
Unsubscribed – The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed. |
|
Request date |
Shows when the product was requested. |
|
Recipient |
Shows for whom the product was requested. |
|
Shopping cart |
Shows you the request number of the total request with which the product was requested. |
TIP: You can show less data by using the column filters. For more information, see Filtering.
NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:
-
Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.
-
Workflow: Displays the life cycle chronologically as from the time of request.
-
Compliance: Displays possible rule violations for this request.
