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Identity Manager 8.2.1 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Custom main data of shelf templates

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Additional tasks for shelf templates

After you have entered the main data, you can run the following tasks.

Assigning approval policies

You can assign approval policies to global and special templates. These approval policies are passed on to every new shelf.

To assign a shelf template to an approval policy

  1. In the Manager, select the IT Shop > Shelf templates category.

  2. Select the rule template in the result list.

  3. Select the Assign approval policies task.

    In the Add assignments pane, assign the approval policies.

    TIP: In the Remove assignments pane, you can remove approval policy assignments.

    To remove an assignment

    • Select the approval policy and double-click .

  4. Save the changes.
Related topics

Assigning requestable products to shelf templates

Assign global and special shelf templates to company resources. These company resources are added as product nodes to all the shelves that are created. You can only select those company resources that are labeled with the IT Shop option and to which a service item is assigned.

Select one of the tasks in the task view to assign company resources. The tasks are only shown if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop template role class.

To assign company resources as products to a shelf

  1. In the Manager, select the IT Shop > Shelf templates category.

  2. Select the rule template in the result list.

  3. Select the Assign <company resource> task.

    In the Add assignments pane, assign company resources..

    TIP: In the Remove assignments pane, you can remove company assignments.

    To remove an assignment

    • Select the company resource and double-click .

  4. Save the changes.
Related topics
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