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Identity Manager 9.0 LTS - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

Sending inquiries about pending requests

Before you make an approval decision about a request, you can send a question to an identity about it.

NOTE: Once an inquiry has been made about a request, it is given hold status in the approval workflow. Only the originator of the inquiry (or the chief approval team) can make an approval decision about a request with hold status. You can revoke hold status with the following actions:

To make an inquiry

  1. In the menu bar, click Request > My Actions.

  2. On the My Actions page, click Pending Requests.

  3. On the Pending Attestations page, in the list, click the request that you want to inquire about.

  4. In the details pane, click more > Send inquiry.

  5. In the Submit an inquiry about this request dialog, click the identity to which you want send the inquiry.

  6. In the Submit an inquiry about this request dialog, enter your question in the Your question field.

  7. Click Save.

Related topics

Deleting inquiries about pending requests

If your problem with the request has become irrelevant, you can recall your question. Once the question has been deleted, the request is taken off hold and all the original approvers can approve the request again.

To delete an inquiry

  1. In the menu bar, click Request > My Actions.

  2. On the My Actions page, click Pending Requests.

  3. On the Pending Attestations page, in the list, click the request that you inquired about.

  4. In the details pane, click Recall last question.

  5. (Optional) In the Recall last question dialog, enter a reason for recalling the question.

  6. Click OK.

Related topics

Revoking hold status of pending requests

Once an inquiry has been made about a request, it is given hold status in the approval workflow. Only the originator of the inquiry can make an approval decision about a request with hold status.

You can cancel the hold status using the following actions:

To revoke a request's hold status after the inquiry has been answered

  1. In the menu bar, click Request > My Actions.

  2. On the My Actions page, click Pending Requests.

  3. On the Pending requests page, in the list, click the request with the inquiry you want to answer.

  4. In the details pane, click Revoke hold status.

  5. In the Revoke hold status dialog, click OK.

    The request is taken off hold. This releases the request for approval and it can also be edited by other approvers.

Related topics

Displaying request history

You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request. You also can resubmit requests in the request history (see Resubmitting requests).

TIP: How you can display all the requests in the system as auditor, see Displaying all requests.

To display the request history

  1. In the menu bar, click Request > My Requests.

  2. On the My requests page, click Request History.

    This opens the Request History page (see Request history (page description)).

  3. (Optional) To control which requests are displayed, click Advanced search (see Request history (page description)). For example, this allows you to show just pending requests (no approval decision yet made).

  4. (Optional) To display details of a request, click the request whose details you want to see.

Related topics
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