Before you make an approval decision about a request, you can send a question to an identity about it.
NOTE: Once an inquiry has been made about a request, it is given hold status in the approval workflow. Only the originator of the inquiry (or the chief approval team) can make an approval decision about a request with hold status. You can revoke hold status with the following actions:
To make an inquiry
-
In the menu bar, click Request > Escalation.
-
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
-
On the IT Shop Escalation Approval page, click the request in the list that you want to inquire about.
-
In the details pane, click more > Send inquiry.
-
In the Submit an inquiry about this request dialog, click the identity to which you want send the inquiry.
-
In the Submit an inquiry about this request dialog, enter your question in the Your question field.
-
Click Save.
Related topics
If your problem with the request has become irrelevant, you can recall your question. Once the question has been deleted, the request is taken off hold and all the original approvers can approve the request again.
To delete an inquiry
-
In the menu bar, click Request > Escalation.
-
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
-
In the list, click the request that you inquired about.
-
In the details pane, click Recall last question.
-
(Optional) In the Recall last question dialog, enter a reason for recalling the question.
-
Click OK.
Related topics
Once an inquiry has been made about a request, it is given hold status in the approval workflow. Only the originator of the inquiry can make an approval decision about a request with hold status.
You can cancel the hold status using the following actions:
To revoke a request's hold status after the inquiry has been answered
-
In the menu bar, click Request > Escalation.
-
On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
-
In the list, click the request with the inquiry you want to answer.
-
In the details pane, click Revoke hold status.
-
In the Revoke hold status dialog, click OK.
The request is taken off hold. This releases the request for approval and it can also be edited by other approvers.
Related topics
You can use attestation to test the balance between security and compliance within your company. Managers or others responsible for compliance can use attestation functionality to certify correctness of permissions, requests, or exception approvals either scheduled or on demand. Recertification is the term generally used to describe regular certification of permissions. The same workflow is used for attestation and recertification.
There are attestation policies defined for carrying out attestations. Attestation policies specify which objects are attested when, how often, and by whom. Once attestation starts, attestation cases are created that contain all the necessary information about the attestation objects and the attestor. The attestor checks the attestation objects. They verify the correctness of the data and initiate any changes that need to be made if the data conflicts with internal rules.
Attestation cases record the entire attestation sequence. Each attestation step in an attestation case can be audit-proof reconstructed. Attestations are run regularly using scheduled tasks. You can also trigger single attestations manually.
Attestation is complete when the attestation case has been granted or denied approval. You specify how to deal with granted or denied attestations on a company basis.
Detailed information about this topic
