Requests can be escalated if a specified time period has expired. If a request is escalated, the requester can be notified by email.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template escalation: IT Shop request - Escalation
If, in an approval step, other approvers can be authorized to make the approval decision, the additional approvers can be prompted to approve by email. The same applies if the approval can be delegated.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template delegation:
The original approver must be notified if an additional approver or identity to whom an approval has been delegated refuses the approval.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template rejection:
Identities can be notified when a question about a request is asked. Similarly, the approvers can also be notified as soon as the question is answered.
To send a notification when an approver asks a question
In the Designer, enable the QER | ITShop | MailTemplateIdents | QueryFromApprover configuration parameter.
A notification is sent by default with the
To send a notification to the approver when the queried identity answers a question
In the Designer, set the QER | ITShop | MailTemplateIdents | AnswerToApprover configuration parameter.
A notification is sent by default with the
TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.
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