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Identity Manager On Demand - Starling Edition Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Deleting shops

If you want to delete a shop, delete the customer node and existing shelves beforehand.

To delete a shop

  1. In the Manager, select the IT Shop > IT Shop or the IT Shop > IT Shop > <shopping center> category.

  2. Select the shop in the result list.

  3. Delete the customer node.

  4. Delete all shelves.

  5. Click in the result list.

  6. Confirm the security prompt with Yes.
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Deleting shopping centers

If you want to delete a shopping center, delete all shops first.

To delete a shopping center

  1. In the Manager, select the IT Shop > IT Shop category.

  2. Select the shopping center template in the result list.

  3. Delete all shops.

  4. Click in the result list.

  5. Confirm the security prompt with Yes.
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Restructuring the IT Shop

If necessary, custom IT Shop structures can be reorganized by moving stores, shelves, or products to other IT Shop structures. In the Manager, you can use the following tasks to do this:

  • Shop: Move to another shopping center

  • Shelf: Move to another shop

  • Shelf: Move products to another shelf

  • Shelf: Move to another shelf

If products that already have requests are moved to another shop, verification is carried out to ascertain whether the request recipient is also a customer in the new shop.

NOTE: Default IT Shop structures cannot be moved.

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Moving shops to other shopping centers

NOTE: Default shops cannot be moved.

To move a shop to another shopping center

  1. In the Manager, select the IT Shop > IT Shop or the IT Shop > IT Shop > <shopping center> category.

  2. Select the shop in the result list.

  3. Select the Move to another shopping center task.

  4. Select the shopping center to move the shop to.

  5. Click OK.
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