Identity Manager 9.1 - IT Shop Administration Guide

The service item’s name.

Specifies whether the service category has a special purpose.

If you want to have service categories in a hierarchical structure, select a parent service category from the list.

Assign a Request & Fulfillment | IT Shop | Product owner application role.

Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request.

To create a new application role, click . Enter the application role name and assign a parent application role.

Assign a Request & Fulfillment | IT Shop | Attestor application role.

The members of this application role can chosen as attestor in an attestation procedure.

To create a new application role, click . Enter the application role name and assign a parent application role.

For more information, see the One Identity Manager Attestation Administration Guide.

Approval policies used to determine the approver when the service item is requested from a service category in the IT Shop.

Select a request property using the additional request parameters that are defined for a request.

Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.

To create a new request property, click and enter the request property's name. Then define the request parameters.

Enter the required price information for the service category accounting.

Customer specific criteria for sorting assigned service items.

Specifies which type of reason is required when requesting a service item from this service catalog.

• Optional: A reason can be provided if required.

• Standard reason required: A standard reason must be selected.

• Free text required: A reason must be given. This can be any text.

Specifies which type of reason is required when granting approval to a service item from this catalog.

• Optional: A reason can be provided if required.

• Standard reason required: A standard reason must be selected.

• Free text required: A reason must be given. This can be any text.

Specifies which type of reason is required when denying approval to a service item from this catalog.

• Optional: A reason can be provided if required.

• Standard reason required: A standard reason must be selected.

• Free text required: A reason must be given. This can be any text.

Text field for additional explanation.

Full name of the service category.

Text field for additional explanation.

Picture for this service category. Select the path where the picture is stored.