Applications
You may be able to access other applications, as configured by your system administrator. This provides you with a shortcut to other web applications deemed of value by your company.
NOTE: If you are a system administrator, and would like to add applications, see the One Identity Manager Web Designer Reference Guide.
To access other web applications from the Web Portal
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Open Applications and select the required web application.
The application may appear within the Web Portal, or in a separate window, depending on how the system administrator configured it.
Calls
In the Calls menu, you can add new calls or view all calls in the call history.
Detailed information about this topic
Adding new calls
When you add new calls, you report problem cases with different causes. For example, a call can be added for an employee who reports a problem or for products for which conditions of contact were specified. Even a device or workdesk associated with the problematic device, can play a part when adding a call.
To add a new call
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Open New Call.
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Enter a detailed description of the problem and select the affected product.
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Set the severity of the problem in Severity and select a cost center using Assign.
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Select an additional identity using Assign and click Save.
Call history
In the Call History view, you can see all placed calls.
NOTE: Use the check boxes at the top of the section to limit the calls shown.
To view a specific call
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Open Call history and select a call from the list.
In the details pane, there is more information about the call. You can subsequently change Severity, Description and Product entries on the Main Data tab.
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View the staff involved, status, and measures taken on the History tab.
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View attachments on the Attachments tab.
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Click Save.
