Many requests go through a manual approval process in order to ensure the correct assignment of products. If the request requires approving or denying, the request classifies as pending and as approver you can make the approval decision. If you need more information to make an approval decision, you can submit an inquiry, add more approvers, or reroute the request.
If you are the approver of certain products and identities request these products, you can display the requests. Then you can make approval decisions about the pending requests (see Approving and denying requests).
In the menu bar, click Request > My Actions.
On the My Actions page, click Pending Requests.
This opens the Pending Requests page
(Optional) To display details of a pending request, click the request whose details you want to display.
You can display the history of request to get an overview of all the actions and approvals in a request's workflow.
To display an the history of a pending request
On the My Actions page, click Pending Requests.
On the Pending Requests page, click the request whose history you want to display.
In the View Request Details pane, click the Workflow tab.
You can display which entitlements are assigned to request recipients if the requests are granted approval.
To display entitlements of a pending request
On the My Actions page, click Pending Requests.
On the Pending Requests page, click the request whose entitlements you want to display.
In the View Request Details pane, click the Entitlements tab.
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