On the overview form, you see, at a glance, the most important information about a request property.
To obtain an overview of a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Select the request property in the result list.
Select the Request properties overview task.
Customers retain their requested products until they cancel them themselves. Sometimes, however, products are only required for a certain length of time and can be canceled automatically after this time. Products that are intended to have a limited shelf life need to be marked with a validity period.
To enter a validity period for products
To specify a validity period for a product request
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
Select the service item in the result list.
Select the Change main data task.
Enter in the Validity period (max. # days) field the time period within which the product can be requested.
One Identity Manager calculates the date that the product is automatically canceled from the current data and validity period at the time of request and approval.
If a customer requests a product from a shop or shopping center and then changes to another at a later date, you must decide how the existing request should be handled. The same applies if a product is moved to another shelf after the request. In both cases, One Identity Manager checks whether the request recipient and the product belong to the same shop after relocating.
|
Request recipient and product |
Effect on closed requests |
Effect on pending requests |
|---|---|---|
|
Are in different shops |
The request is canceled. The assignment is removed. |
The request is canceled. |
|
Are in the same shop |
Behavior is defined by Retain service item assignment on relocation in the service item. | |
|
Option Value |
Effect on approved requests |
Effect on pending requests |
|---|---|---|
|
Not set |
The request is canceled. The assignment is removed. |
The request is canceled. |
|
Enabled |
The request remains intact. Shelf and shop are updated in the request procedure. Assignment of requested company resources remains intact. |
The request remains intact. Shelf and shop are updated in the request procedure. Approvals already granted, are reset. The request runs through the approval process implemented in the new shop. |
|
NOTE: The request is realized in the shop in which the request recipient is customer and that contains the requested product. If several shelves or shops are found to which the condition applies, One Identity Manager selects one of the shelves or shop, respectively, to relocate. | ||
The complete approval sequence is shown in the approval history.
To obtain a product's requests on relocation
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
Select the service item in the result list.
Select the Change main data task.
Set the Retain service item assignment on relocation option.
Products that have already been requested but can only be requested for a limited period, can be specially labeled for it. Existing request for the product remain intact. However, no new requests may be made for the product.
To label a product as not requestable
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
Select the product's service item in the result list.
Select the Change main data task.
Set Not available.
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