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Active Roles Sync Service 8.2 - Administration Guide

Synchronization Service overview Deploying Synchronization Service Deploying Synchronization Service for use with AWS Managed Microsoft AD Getting started Connections to external data systems
External data systems supported with built-in connectors
Working with Active Directory Working with an AD LDS (ADAM) instance Working with Skype for Business Server Working with Oracle Database Working with Oracle Database user accounts Working with Exchange Server Working with Active Roles Working with One Identity Manager Working with a delimited text file Working with Microsoft SQL Server Working with Micro Focus NetIQ Directory Working with Salesforce Working with ServiceNow Working with Oracle Unified Directory Working with an LDAP directory service Working with an OpenLDAP directory service Working with IBM DB2 Working with IBM AS/400 Working with IBM RACF Working with MySQL database Working with an OLE DB-compliant relational database Working with SharePoint Working with Microsoft 365 Working with Microsoft Azure Active Directory Configuring data synchronization with the SCIM Connector Configuring data synchronization with the Generic SCIM Connector
Using connectors installed remotely Creating a connection Renaming a connection Deleting a connection Modifying synchronization scope for a connection Using connection handlers Specifying password synchronization settings for a connection
Synchronizing identity data Mapping objects Automated password synchronization Synchronization history Scenarios of use Developing PowerShell scripts for attribute synchronization rules Using PowerShell script to transform passwords

Working with ServiceNow

This section describes how to create or modify a connection to ServiceNow so that Synchronization Service could work with data in that data system.

To create a connection to ServiceNow, use the ServiceNow Connector of Active Roles Synchronization Service.

The ServiceNow Connector supports the following features:

Table 45: ServiceNow Connector – Supported features

Feature

Supported

Bidirectional synchronization

Specifies whether you can both read and write data in the connected data system.

Yes

Delta processing mode

Specifies whether the connection can process only the data that has changed in the connected data system since the last synchronization operation. This reduces the overall synchronization duration.

No

Password synchronization

Specifies whether you can synchronize user passwords from an Active Directory (AD) domain to the connected data system.

Yes

Secure Sockets Layer (SSL) data encryption

Specifies whether the connector can use SSL to encrypt data transmitted between Active Roles Synchronization Service and the connected data system.

Yes

Creating a ServiceNow connection

To create a new ServiceNow connection, you must:

  1. Configure ServiceNow to accept synchronization requests from Active Roles Synchronization Service.

  2. Create a new ServiceNow connection in the Synchronization Service with the ServiceNow Connector.

  3. Synchronize the configured ServiceNow Connector schema with the connected ServiceNow instance.

Configuring ServiceNow

To configure ServiceNow

  1. Open the website of your ServiceNow instance.

  2. In the left pane of the ServiceNow website, under System Properties, click Web Services.

  3. Make sure ServiceNow requires basic authorization for incoming RSS and SOAP requests.

  4. In the right pane, make sure you clear the check box below This property sets the elementFormDefault attribute.

  5. Click Save.

Creating a new connection to ServiceNow

To create a new connection

  1. In the Synchronization Service Console, open the Connections tab.
  2. Click Add connection, then use the following options:
    • Connection name: Type a descriptive name for the connection.

    • Use the specified connector: Select ServiceNow Connector.

  3. Click Next.

  4. On the Specify connection settings page, use the following options:

    • ServiceNow instance name: Type the name of the ServiceNow instance to which you want to connect.

    • Access ServiceNow instance using. Type the user name and password of the account with which you want to access the specified ServiceNow instance.

    • Use a proxy server for your LAN: Select this check box if your LAN uses a proxy server. Then enter the proxy server address in the Proxy server box.

    • Use credentials for proxy: Select this check box if your proxy server requires authentication. Use the appropriate text boxes to specify the user name and password with which you want to authenticate.

    • To test the connection with the new parameters, click Test connection.

  5. To complete the configuration of the ServiceNow connection, click Finish.

  6. Synchronize the ServiceNow Connector schema with that of the connected ServiceNow instance.

    This step is required to pass information about object classes and attributes existing in the connected ServiceNow instance to the ServiceNow Connector, so that the connector could correctly read and write data in the connected ServiceNow instance.

    To synchronize the connector schema, do the following:

    1. Below the ServiceNow connection you have just created, click the Connection settings link.

    2. On the Connection Settings tab, click the Update connector schema item to expand it.

    3. Click Update Schema.

Modifying an existing ServiceNow connection

You can modify an existing ServiceNow connection in theSynchronization Service Console.

To modify the connection settings of a ServiceNow connection

  1. In the Synchronization Service Console, open the Connections tab.

  2. Click Connection settings below the existing ServiceNow connection you want to modify.

  3. On the Connection Settings tab, click Specify connection settings to expand it and use the following options.

    • The Specify connection settings item:

      • ServiceNow instance name: Type the name of the ServiceNow instance to which you want to connect.

      • Access ServiceNow instance using. Type the user name and password of the account with which you want to access the specified ServiceNow instance.

      • Use a proxy server for your LAN: Select this check box if your LAN uses a proxy server. Then enter the proxy server address in the Proxy server box.

      • Use credentials for proxy: Select this check box if your proxy server requires authentication. Use the appropriate text boxes to specify the user name and password with which you want to authenticate.

      • To test the connection with the new parameters, click Test connection.

    • The Update connector schema item:

      • Update Schema: Synchronizes the ServiceNow Connector schema with changes in the connected ServiceNow instance. Use this button whenever schema changes occur in the connected ServiceNow instance (for example, object classes or attributes are added or deleted in the ServiceNow instance). The ServiceNow Connector can only read and write data correctly if the connector schema is completely in sync with the ServiceNow instance.

  4. Click Save.

ServiceNow data supported for synchronization

The ServiceNow Connector supports all object classes and attributes existing in the connected ServiceNow instance, provided that the ServiceNow Connector schema and the ServiceNow instance schema are completely in sync.

To synchronize the ServiceNow Connector schema with the connected ServiceNow instance schema, use the Update Connector Schema button in the ServiceNow connection settings. For more information, see Modifying an existing ServiceNow connection.

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