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Identity Manager 9.0 LTS - Web Portal User Guide

General tips and getting started Requests
Setting up and configuring request functions Requesting products Saved for Later list Managing my request templates Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals
Attestation Compliance Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my business roles Managing my identities Managing my cost centers Managing my locations Managing my system entitlements Managing my system roles
Delegating tasks Ownerships
Managing data
Managing identities Managing user accounts Managing system entitlements Managing departments Managing locations Managing cost centers Managing business roles Managing system roles
Appendix: Attestation conditions and approval policies from attestation procedures

Requests

Requests account for the core functionality of the Web Portal. For example, if you require access to a system or device, request it as though you were using a traditional web shop.

NOTE: You can request a variety of products depending on the entitlements assigned to you.

You can apply the following requests:

  • Groups (for example, Active Directory groups, Notes groups, LDAP groups, and more)

  • Membership in roles (for example, business roles, departments, application roles, applications, and more)

  • Access to file systems or SharePoint resources

  • Every other resource in your area

A predefined workflow is triggered when you make a request. Although the given workflow may be different, what generally applies is:

  • Your request is forwarded to an identity for approval (see Pending requests).

  • You are notified whether your request is granted or denied.

Detailed information about this topic

Setting up and configuring request functions

In order to request products in the Web Portal, the Web Portal must be set up accordingly.

Application roles help you to define who can take over administrative tasks in the Web Portal.

Structure and workflow of requests

A shop is the top element in the hierarchical structure that is required for requesting products. A shop can contain several shelves. Products are assigned to these shelves and can then be requested.

Products can be grouped into service categories. Identities can select products from a service catalog in the Web Portal, add them to a cart, and submit a purchase request.

Requests follow a defined approval process that determines whether a product may be assigned or not. Authorized identities have the option to approve requests and cancellations. You determine which approval process to use by assigning approval policies to shops or shelves (see Editing shop details and Editing shelf details ).

Detailed information about this topic

Managing shops

A shop is the top element in the hierarchical structure that is required for requesting products.

A shop can contain several shelves (see Managing shop shelves). Products are assigned to these shelves and can then be requested (see Managing requestable products in shops).

You can display, create, edit, or delete shops.

You can also decide who is able to request products from shops (see Managing access to requestable products in shops).

Detailed information about this topic

Displaying shops

You can display any of the shops and their details.

To display shops

  1. In the menu bar click Setup > Shops.

    This opens the Shops page.

  2. (Optional) To display details of a shop, in the list, click on the shop.

  3. (Optional) You can perform the following actions:

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