Once the ServiceNow App is installed and configured, the One Identity Manager entities including Person, Service Category and Service Items must be synchronized to the ServiceNow instance. The import of data can be done using a scheduled job.
Once the ServiceNow App is installed and configured, the One Identity Manager entities including Person, Service Category and Service Items must be synchronized to the ServiceNow instance. The import of data can be done using a scheduled job.
The One Identity Manager for Service Catalog App includes a scheduled server script that imports the One Identity Manager Employees and IT Shop Categories and Items into ServiceNow. You can find this by navigating to System Definition | Scheduled jobs in a ServiceNow instance and searching for InitializeConfigurationParametersAndLoadData.
This server scheduled script executes in the background at the specified time interval.
Run and Time fields can be customized to schedule the job.
By default the scheduled job runs at 12:00:00 GMT daily.
NOTE: One Identity recommends to have the schedule script running during non peak hours.
This section explains about the synchronization of data from One Identity Manager to ServiceNow catalog integration.
One Identity Manager employees are matched to ServiceNow users by comparing Identity Manager Employee's Central Account to ServiceNow user's UserID. If a match cannot be found and configuration parameter oneim_to_servicenow_user_matching_attribute has been configured, matching is performed by comparing the One Identity Manager custom property to the ServiceNow UserID.
NOTE: The source field of the ServiceNow user is automatically set to OneIdentityManager during Synchronization. This should not be changed.
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