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Identity Manager 9.1.3 - Attestation Administration Guide

Attestation and recertification
One Identity Manager users for attestation Attestation base data Attestation types Attestation procedure Attestation schedules Compliance frameworks Chief approval team Attestation policy owners Standard reasons for attestation Attestation policies Sample attestation Grouping attestation policies Custom mail templates for notifications Suspending attestation
Approval processes for attestation cases
Approval policies for attestations Approval workflow for attestations Selecting attestors Setting up multi-factor authentication for attestation Prevent attestation by employee awaiting attestation Phases of attestation Attestation by peer group analysis Managing attestation cases
Attestation sequence Default attestation and withdrawal of entitlements User attestation and recertification Certifying new roles and organizations Mitigating controls Setting up attestation in a separate database Configuration parameters for attestation

Escalation of attestation cases

Email notifications can be sent to the attestation policy's owner when an attestation case is escalated.

To set up the notification procedure

  1. On the Mail templates tab of the approval step, enter the following data:

    Mail template escalation: Attestation - Escalation

  2. Assign an owner to the attestation policies.

Related topics

Delegating attestations

If, in an approval step, other attestors can be authorized to make the approval decision, the additional attestors can be prompted to approve by email. The same applies if the attestation can be delegated.

To set up the notification procedure

  • On the Mail templates tab of the approval step, enter the following data:

    Mail template delegation: Attestation - Delegated/additional approval

    TIP: To enable approval by email, select the Attestation - delegated/additional approval (by email) mail template.
Related topics

Rejecting approvals

The original attestor must be notified if an additional attestor or employee to whom an attestation has been delegated refuses the approval decision.

To set up the notification procedure

  • On the Mail templates tab of the approval step, enter the following data:

    Mail template rejection: Attestation - Reject approval

    TIP: If you allow approval by email, select the mail template Attestation - reject approval (by mail).
Related topics

Notifications with questions

Employees can be notified when a question about an attestation is asked. Similarly, the attestors can also be notified as soon as the question is answered.

To send a notification when an attestor asks a question

  • In the Designer, enable the QER | Attestation | MailTemplateIdents | QueryFromApprover configuration parameter.

    A notification is sent by default with the Attestation - question mail template.

To send a notification to the attestor when the queried employee answers a question

  • In the Designer, set the QER | Attestation | MailTemplateIdents | AnswerToApprover configuration parameter.

    A notification is sent by default with the Attestation - answer mail template.

TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.

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