Use the various menu items in the 
menu (Help) to perform the following actions:
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Open One Identity help resources
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General information about the Web Portal
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Change the user interface language
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Change the user interface time zone
The following tables provide you with an overview of the menu items and actions that can be run here.
Table 72: Menu items
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Help |
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Help |
Opens the Web Portal's context-sensitive help. |
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Support |
Opens the One Identity's support page. There you will find
a number of solution methods for different issues. |
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Community |
Opens One Identity's community page, where you can exchange solutions with other users in a forum. |
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Connection |
Here you can display detailed information about the logged-in user, authorization groups, and program functions. |
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Info |
Here you can display, among other things, information about the currently installed version of your Web Portal and legal notices of the product. |
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Language |
Here you can change the Web Portal's display language (see also Switching languages). |
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Time zones |
Here you can change the Web Portal's time zone. |
You can use items on the Request menu to perform various actions and collect information about requests. The following tables provide you with an overview of the menu items and actions that can be run here.
Open the Pending Request page, by navigating through to Request > My Requests.
On the My Requests page you can perform various actions regarding your requests. To do this, click on one of the tiles:
To open the Request page go to Request > My Requests > Start a new request.
On the Request page, you can add products that you want to request to your shopping cart (see Adding products to the shopping cart).
There are products in the list that are marked with an icon. The meanings of these icons are explained in the table below with relevance to the product.
Table 75: Request status
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The product was requested and is already assigned. You cannot make another request at the moment. |
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The product was already requested or it is not currently available. It cannot be requested at the moment. |
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A pending request already exists for this product. You cannot repeat the request at the moment. |
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The product was already assigned to the user.
NOTE: The product assignments can be inherited, for example. It is not possible to make another request for this product. If the request is repeated, the status changes to This product has already been requested. |
The following tables give you an overview of the various features and content on the Request page.
Table 76: Controls
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Recipient |
Shows you the identity for whom you are selecting products.
Use the Change button to select for which identities you want to request the products (see Requesting for other identities or subidentities). |
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Find a service item |
Use this search to help you find the products you want to request. |
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Service items in the category |
Shows you to which service category the displayed products belong.
If the service category contains subcategories, click in the list and select the appropriate subcategory. |
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Change service category |
Use this button to select another service category. |
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Include child categories |
Use this check box to group together main and subcategories of the selected service category in a list. |
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Add to cart |
This opens the My Shopping Cart page (see My shopping cart (page description)).
Use this button to add all the products you have selected using the  (Add to cart) check box next to the product to the shopping cart (see Adding products to the shopping cart). |
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Actions > Check requests for this recipient |
This opens the Requests for <identity> page (see Requests for identities (page description)).
Use this action to check which products the selected recipient already owns. This prevents you from requesting products that the recipient already has. |
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Actions > Select a request template |
Use this action to request products from a request template (see Requesting using request templates). |
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Actions > Select a reference user |
Use this action to request products that a specific identity already has (see Requesting products through reference users). |
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Actions > Show products other identities requested |
This opens the Products other identities requested page (see Products other identities requested (page description)).
Use this action to display and request products that other identities in the system have already requested (see Requesting products through peer groups). |
Table 77: Columns
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Add to cart |
Select the check box next to the product you want to add to the shopping cart. Then, using the Add to cart button, add these products to the shopping cart (see Adding products to the shopping cart). |
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Product |
Shows you the product's name. |
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Service category |
Shows you to which service category the product belongs. |
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Request |
Use the Add to cart button to add the corresponding product to the shopping cart (see Adding products to the shopping cart). |
TIP: You can show less data by using the column filters. For more information, see Filtering.
TIP: You can see more information about each action in the details pane. In the list, click the corresponding product and expand the details pane by clicking on the gray area.
