Managing service categories of applications
Application entitlements of an application are assigned to a base service category by default. If an application has several application entitlements, you can also create and manage child service categories. This allows you to distribute the application entitlements to the relevant service categories.
Detailed information about this topic
Displaying service categories of applications
To obtain an overview, you can display the root service category of an application and its child service categories.
To display an application's service categories
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In the menu bar, click Data administration > Applications.
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On the Applications page, click the application whose service categories you want to display.
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On the application's overview page, click the Details tab.
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On the Details tab, click (Actions) > Edit service categories.
This opens the Edit Service Categories pane.
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(Optional) To display details of a service category, click the appropriate service category.
Creating service categories of applications
To better manage the application entitlements of an application, you can create additional service categories under the basic service category and distribute the application entitlements to these service categories.
To create a service category
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In the menu bar, click Data administration > Applications.
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On the Applications page, click the application for which you want to create a service category.
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On the application's overview page, click the Details tab.
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On the Details tab, click (Actions) > Edit service categories.
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In the Edit Service Categories pane, next to the service category under which you want to create a child category, click Add child service category.
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In the Create Service Category pane, enter the service category's main data.
Table 3: Service category main data
Service category |
Enter a full, descriptive name for the service category. |
Description |
Enter a description for the service category. |
Product owner |
Click Select/Change and then select an application role. Members of this application role can edit the service category's main data. They can also be used as approvers in approval processes when requests for service items assigned to this service category. |
Approval policy |
Select the approval policy used to determine the approver when a service item in the service category is requested in the Web Portal.
NOTE: The approval policy specified for a service category is inherited by all associated service items and all child service categories where this is not specified. |
Attestor |
Click Select/Change and then select an application role. Members of this application role can approve attestation cases that affect the service category. |
Picture |
Add a picture of the service category. Users see this picture when they make a request.
NOTE: The picture provided for a service category is inherited by all its associated service items and child service categories that do not have one.
Perform the following actions as well:
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Click Add/Change.
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Select an image from your medium. |
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Click Save.
Editing service categories of applications
You can edit the details of service categories.
To edit a service category
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In the menu bar, click Data administration > Applications.
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On the Applications page, click the application whose service category you want to edit.
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On the application's overview page, click the Details tab.
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On the Details tab, click (Actions) > Edit service categories.
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In the Edit Service Categories pane, click the service category that you want to edit.
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In the Edit Service Category pane, enter the service category's main data.
Table 4: Service category main data
Service category |
Enter a full, descriptive name for the service category. |
Description |
Enter a description for the service category. |
Product owner |
Click Select/Change and then select an application role. Members of this application role can edit the service category's main data. They can also be used as approvers in approval processes when requests for service items assigned to this service category. |
Approval policy |
Select the approval policy used to determine the approver when a service item in the service category is requested in the Web Portal.
NOTE: The approval policy specified for a service category is inherited by all associated service items and all child service categories where this is not specified. |
Attestor |
Click Select/Change and then select an application role. Members of this application role can approve attestation cases that affect the service category. |
Picture |
Add a picture of the service category. Users see this picture when they make a request.
NOTE: The picture provided for a service category is inherited by all its associated service items and child service categories that do not have one.
Perform the following actions as well:
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Click Add/Change.
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Select an image from your medium. |
Parent service category |
To structure service categories hierarchically, click Select/Change and then select the parent service category. |
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Click Save.