One Identity Manager provides service categories by default. These service categories make up the default service items in the service catalog.
To edit default service categories
In the Manager, select the IT Shop > Basic configuration data > Service categories > Predefined category.
Use this task to assign any number of service items to a service category.
To assign service items to a service category
In the Manager, select the IT Shop > Basic configuration data > Service categories category.
- OR -
In the Manager, select the IT Shop > Service catalog category.
Select the service category in the result list.
Select the Assign service items task.
In the Add assignments pane, assign service items.
TIP: In the Remove assignments pane, you can remove service item assignments.
To remove an assignment
Select the service item and double-click 
The overview form, shows you the most important information about a service category, at a glance.
To obtain an overview of a service category
In the Manager, select the IT Shop > Basic configuration data > Service categories category.
- OR -
In the Manager, select the IT Shop > Service catalog category.
Select the service category in the result list.
Select the Service category overview task.
Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.
Define a request parameter for each feature of a request property. Parameters can be marked as mandatory if a value must be entered when they are requested.
To be able to use request properties, you assign them to service items or service categories. When a product is requested, the parameters of this request property are displayed. If a service item does not have a request property assigned to it, the service category's request property is used. If a service category does not have a request property assigned to it, the parent service category's request property applies.
NOTE: The definition of request properties was redesigned with One Identity Manager version 8.2. Now you can define a lot of additional information for request parameters. This makes the implementation of request properties more flexible. The previous solution can still be used. When you add a new request property, you specify whether you want to use the obsolete or the new style definition.
To add a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Click 
Enter the name and a description for the request property.
Leave the Obsolete definition option disabled. After saving, the option cannot be changed again.
Save the request property.
Select the Parameter tab.
Click Add.
Edit the request parameter's main data.
To add another request parameter, click Add.
Recompile the database if the scripts for calculating values have been changed in the parameter settings.
To add a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Click
Enter the name and a description for the request property.
Enable the Obsolete definition option.
After saving, the option cannot be changed again.
Save the request property.
Select the Parameter tab.
Click Add.
Edit the request parameter's main data.
To add another request parameter, click Add.
To edit a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Select the request property in the result list.
Select the Change main data task.
Edit the request property's main data.
Recompile the database if the scripts for calculating values have been changed in the parameter settings.
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Adding request properties with the new style definition