This activity is a core activity of the My Notifications workflow. It allows users to select on the Self-Service site the events they want to be notified about, such as when their password is changed or account is unlocked.
The event list available on the Self-Service site depends on the settings you configure in the user notification activities included in the self-service workflows. Each user notification activity (Email user if workflow succeeds and Email user if workflow fails) has the settings that allow you to subscribe users to this notification or to allow users to choose whether they want to receive this notification or not.
If user notifications activities are not included in a workflow, users will not receive any email notifications about this workflow.
A notification text depends on the workflow in which the notification activity is used. For example, if the Email user if workflow succeeds activity is used in the Forgot My Password workflow, after successfully performing this task on the Self-Service site the user will be notified that his password has been reset. By default, the Email user if workflow succeeds and Email user if workflow fails activities are included in each built-in self-service workflow and offer notification templates.
Note that notification templates are available for built-in activities and built-in workflows only.
For more information on configuring user notification activities, see Notification Activities.
IMPORTANT: If a user notification activity is included in a helpdesk workflow, the user will receive the corresponding notification. You cannot change user subscription settings of notifications about helpdesk workflows.
If you want to lock the user’s Questions and Answers profile after several failed authentication attempts, place the Lock Q&A profile activity before the Restart workflow if error occurs activity in a workflow. The Lock Q&A profile activity locks the profile when the total number of attempts to authenticate the user by using any of the following activities equals or exceeds the lockout threshold value:
By default, the Lock Q&A profile activity is included in the Forgot My Password and Unlock My Account workflows.
IMPORTANT:
-
If the user’s Q&A profile gets locked, all tasks on the Self-Service site will be unavailable for the user. In this case, the user must contact help desk to obtain a passcode and unlock the Q&A profile.
-
If an unregistered user is registering for the first time and tries to enter a wrong password beyond the specified limit, the profile shall be locked out. The user has to wait for the duration configured for Reset lockout Account.
This activity has the following settings:
-
Lockout duration: Specify the number of minutes the profile remains locked out before automatically becoming unlocked.
-
Lockout threshold: Specify the number of failed authentication attempts that will cause a the profile to be locked out.
-
Reset account lockout counter after: Specify the number of minutes that must elapse from the time a user fails to authenticate before the failed authentication attempt counter is reset to 0 bad authentication attempts.
Depending on the legislation requirements, organizations may be required to explicitly obtain users’ consent to store their personal information which is available in Questions and Answers profile.
You can use this activity to have the Self-Service site ask users to agree that Password Manager will store their personal information.
For example, you can use this activity in the My Questions and Answers Profile workflow; it is recommended to place the activity after authentication activities and before the Edit Q&A profile activity.
To configure the Display user agreement activity
-
Open the Display user agreement activity included in the workflow.
-
Edit the agreement text in the default language as required. When editing the agreement text, you can use the parameters available in the editor, for example #USER_ACCOUNT_NAME# and others.
-
To edit the agreement text in the available additional languages, click the language link in the Additional languages list. By default, the agreement text template is available in 16 languages.
-
Click the Add new language link to select more languages for the agreement text.
-
Click OK.
This activity is performed when an error occurs during workflow execution. In this case, the activity reruns any self-service workflow from the very beginning. If a critical error occurs (user’s account or Q&A profile gets locked, for example), then the Restart workflow if error occurs activity is skipped and the workflow stops.
It is recommended to place this activity before notifications activity in a workflow.
You do not need to configure this activity.
