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Password Manager 5.9.7 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances Domain Connections Extensibility Features RADIUS Two-Factor Authentication Unregistering users from Password Manager Working with Redistributable Secret Management account Email Templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies One Identity Starling Reporting Password Manager Integration Appendixes Glossary

Unlock Account

Unlock Account

This activity is a core activity of the Unlock Account workflow. It allows helpdesk operators to unlock users’ accounts using the Helpdesk site.

You do not need to configure any settings for this activity.

Enable Account

Use this activity to enable users’ disabled accounts. You can use the activity in different workflows. It is recommended to place this activity after authentication activities in a workflow.

For example, to enable users with disabled accounts to reset passwords and enable their accounts, you can use the Enable Account activity in the Forgot My Password workflow:

  1. Authenticate user with Q&A profile.
  2. Enable account.
  3. Reset password in Active Directory.
  4. Restart workflow if error occurs.
  5. Email user if workflow succeeds.
  6. Email user if workflow fails.

Force User to Change Password at Next Logon

Force User to Change Password at Next Logon

Use this activity when users want to change their passwords during the next logon.

For example, you can use this activity in the Reset Password workflow and can force users to change passwords at the next logon once the password has been reset by a helpdesk operator.

To allow users to change password at the next logon, the helpdesk operator must select Helpdesk operators can choose whether to force users to change password at next logon check box available in the Force user to change password at next logon activity.

It is recommended to place this activity after the Reset Password activity in a workflow.

Assign Passcode

Assign Passcode

This activity is a core activity of the Assign Passcode workflow. It allows helpdesk operators to assign a passcode to the user who has forgotten password and is not yet registered with Password Manager or has forgotten answers to secret questions.

This activity has the following settings:

  • Passcode length. Specify how many characters a passcode must contain.
  • Passcode lifetime. Specify how long a passcode issued by helpdesk operators is valid.

Select the Send passcode using Starling push notification checkbox to send the passcode using a push notification to the user's mobile device to authenticate on Password Manager User site.

 NOTE: Send passcode using Starling push notification is the most secured option to assign passcode in Password Manager.
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