To open the Call History page go to Calls > Call History.

On the Call History page, you can display and edit all existing calls and their details.

The following tables give you an overview of the various features and content on the Call History page.

Table 971: Controls

Control

Description

Display calls

This view allows you to control which calls are displayed:

  • Calls submitted by you for yourself: Select this check box to display calls that you submitted for yourself.
  • Calls submitted by you for others: Select this check box to display calls you submitted for other identities.
  • Calls submitted for you by others: Select this check box to display calls that other identities submitted for your.
  • Closed calls: Check this box to display calls that have already been closed.
Table 972: Controls in the details pane of a call

Control

Description

Main data tab

Severity

Select how serious the issue is.

Description

Add or change the issue's description here if necessary.

Last action

Shows you a description of the last action taken for this call. You can edit this action description.

Product

Select the product involved in this issue.

Add a comment

Enter a comment about the call. For example, you can specify what actions will be taken to correct the issue.

Save

Use this button to save your changes to the call.

Attachments tab

Choose file

Use this button to attach a file to this call (for example, a screenshot).

Delete

Use this button to delete the attachment from the corresponding row.

Table 973: Columns

Column

Description

Display

Shows you the call number and the creation date of the call.

Description

Shows you the description of the issue.

Call status

Shows you the call is progressing

Reported by

Shows you which identity submitted the call.

TIP: You can show less data by using the column filters. For more information, see Filtering.