Requesting products through reference users
You can request products that a particular identity already owns. This is called requesting by reference user.
Products you cannot request are marked with a red cross in the product view.
-
In the menu bar, click Request > My Requests.
-
On the My requests page, click Start a new request.
-
On the Request/ page, click Actions > Select a reference user.
-
In the Select an identity dialog, in the list, click the identity whose products you also want to request.
NOTE: You can extend the identities list to show more information. To do this, click View settings > Additional columns and select the information you require from the dialog.
This opens the Requests for <identity> page and lists requests, memberships, and entitlements of the selected identity (see Requests for identities (page description)).
-
Add the products that you want to save for later, to the shopping cart (see Adding products to the shopping cart).
-
On the My Shopping Cart page, click Submit.
Related topics
Requesting products through peer groups
You can see and request products that other identities within your environment have already requested. As a manager, you can also see products from the peer group of an identity that you manage. This way, you have a quick method of requesting products that are important to you or your responsible identities.
A peer group contains all the identities that have the same manager or the same primary or secondary department as the request recipient.
To request other identities' products
-
In the menu bar, click Request > My Requests.
-
On the My requests page, click Start a new request.
-
(Optional) If you want to make a request for another identity or check which products have been requested by their peer group, proceeds as follows:
-
On the Request page, click Change next to the Recipient field.
-
In the Recipients dialog, in the list, click the identity who is going to receive the products.
NOTE: The list may contain a maximum of one identity. To remove an identity from the list, click on the respective identity.
-
Click Close.
-
On the Request page, click Actions > Show products other identities requested.
This opens the Products other identities requested page that lists requests, memberships, and the peer groups of the selected identity (see Products other identities requested (page description)).
-
Add the products that you want to save for later, to the shopping cart (see Adding products to the shopping cart).
-
On the My Shopping Cart page, click Submit.
Related topics
Requesting using request templates
You can use your own (private) request templates or request templates that are shared with all users (public) for making requests. This helps simplify proper provisioning for a particular job or function. For example, a template may contain all the products a new identity needs to get started. If you use a template for a request, you are not obliged to request all the products in the template. You only have to select the products you want from the template.
To request products using a request template
-
In the menu bar, click Request > My Requests.
-
On the My requests page, click Start a new request.
-
On the Request page, click Actions > Select a request template.
-
In the Choose a template dialog, next to the required request template, click Add to cart.
TIP: If you want to display all of the content of the request templates, click 
next to the request template.
-
On the My Shopping CartShopping Cart page, click .
Related topics
Requesting privileged access
You can use the Privileged access requests service category to request privileged access to high-security systems (Privileged Account Management systems).
TIP: For more information on the topic of Privileged Account Management, see the One Identity Manager Administration Guide for Privileged Account Governance.
To request privileged access
-
In the menu bar, click Request > My Requests.
-
On the My requests page, click Start a new request.
-
On the Request page, click Privileged access requests.
-
On the Request page, select how you want to access the system by selecting the check box in front of the corresponding option:
-
Password release request: Request a temporary password.
-
Remote desktop session request: Request temporary access through a remote desktop connection.
-
SSH key request: Request temporarily valid SSH key.
-
SSH session request: Request temporary access through an SSH session.
-
Telnet session requests: Request temporary access using a Telnet session.
-
Click Add to cart.
-
In the new dialog, next to PAM user account, click Assign/Change.
-
In the PAM user account dialog, select the PAM user account that you want to use for PAM access.
-
Depending on the type of access you have selected, perform one of the following actions:
-
Perform the following actions:
-
Next to Account to access, click Assign.
-
In the Account to access dialog, select which access you want to request, either PAM directory account or a PAM Asset account.
-
Click the PAM asset account or PAM directory account you want to access.
-
(Optional) In the Comment field, enter a comment, for example, to justify why you are requesting this access.
-
In the Valid from field, specify the time from which you want the access to be valid or clear the check box so that access is valid from the time of this request.
TIP: Use the icons next to the date field to select the date and time from the calendar or a list.
-
In Checkout duration, enter the number of minutes for which the access is valid.
NOTE: This duration refers to your entry in the Valid from field. For example, if you have specified that the access is valid from 12 noon tomorrow and should be valid for 60 minutes, then the validity period will expire at 1 pm tomorrow.
-
Click Save.
-
(Optional) Repeat the steps for all other users and access types.
-
On the My Shopping CartShopping Cart page, click .
Once the request has been approved, a button will appear in the request details pane of the request history (see Displaying request history) that you can use to log in to the Privileged Account Management system to obtain the login credentials.
Related topics
