Various base data is required to construct an IT Shop:
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Processing status
Processes statuses pass on the status of single approval steps. You can set the processing status for each approval step in the approval workflow depending on whether the approval decision was negative or positive. Depending on the result of the approval decision, the appropriate processing status is set for the request.
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Standard reasons
Standard reasons are predefined reasons that can be selected in the Web Portal when making approval decisions.
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Approval policies
One Identity Manager uses approval policies to determine the approver for each request process.
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Approval workflows
Approval workflows define all the necessary steps for making approval decisions for request processes.
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Approval procedure
Approval procedures are used to find the approvers required for an approval step.
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Mail templates
Mail templates are used to send email messages to requesters and approvers.
For more information, see Custom mail templates for notifications.
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Adaptive cards
To allow approvers who temporarily do not have access to the One Identity Manager tools to approve requests, you can send adaptive cards.
For more information, see Creating, editing, and deleting adaptive cards for requests.
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Role classes
Use role classes to specify which company resources can be requested through the IT Shop. At the same time, you decide which company resources may be assigned as products to shelves and IT Shop templates.
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Role types
Role types are used to group roles into a role class. Within the IT Shop, role types can e used to group shop and to restrict the effective approval policies for a shelf.
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Business Partners
In One Identity Manager, you can enter the data for external businesses that could be act as manufacturers, suppliers, or partners. You assign a manufacturer to a service item.
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Functional areas
To analyze rule checks for different areas of your company in the context of identity audit, you can set up functional areas. Moreover, functional areas can be replaced by peer group analysis during request approvals or attestation cases. Functional areas can be assigned to service items.
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Service categories
Service categories are used to group service items and make them available in the Web Portal.
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Tags
Product owners are able to add tags to their products. These tags can be used as search criteria by requests in the Web Portal.
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Request properties
Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.
For more information, see Entering product-specific request properties.
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Chief approval team
There is a default application role in One Identity Manager for the chief approval team. Assign identities to this application role, who are authorized to approve, deny, cancel requests, or to authorize other approvers in special cases.
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Product owners
A default application role for product owners is available in One Identity Manager. Assign the identities to this application role, who are authorized to approve requests and edit the main data of service items or service categories.
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Attestors
A default application role for attestors is available in One Identity Manager. Assign the identities to this application role, who are authorized to attest IT Shop structures.
in the result list.