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Identity Manager 9.3 - Web Portal User Guide

General tips and getting started Managing background processes Managing reports Managing security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Sharing products with others Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing request approvals Managing request inquiries directed at you
Attestation
Managing attestations Managing attestation inquiries directed at you Displaying attestation history Managing your own attestation cases Managing pending attestations Revoking attestation case approvals
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships Managing my responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources Managing my team role
Managing responsibilities of my reports
Managing data
Managing departments Managing application roles Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Statistics Appendix: Attestation conditions and approval policies from attestation procedures

Accepting terms of use for products

If a product has been requested for you by another identity that requires confirmation of the terms of use, your approval is required for that request.

To confirm terms of use of a request if you are the recipient

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request in the list that requires confirmation of the terms of use.

  3. In the View Request Details side panel, click Approve.

  4. In the Accept terms of use side panel, read the terms of use carefully and select the I have read and understood the terms of use check box.

  5. Click Accept.

  6. In the Approve Request side panel, perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  7. (Optional) To specify a validity period for the requested product, perform the following actions:

    1. In the Valid from field, specify from when the products are is valid.

    2. In the Valid until field, specify until when the product is valid.

  8. Click Save.

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Managing inquiries about pending requests

To gather information about pending requests, you can send inquiries about them to any identity.

Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request. You can withdraw the inquiry at any time. You can cancel the reservation at any time so that another approver can make an approval decision about the request.

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Detailed information about this topic

Sending inquiries about pending requests

Before you make an approval decision about a request, you can send a question to an identity about it.

NOTE: Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.

You can revoke the reservation with the following actions:

To send a inquiry about a request

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To control which attestations to display, on the Pending Requests page, click (Filter) (see Using filters).

  3. Click the request that you want to inquire about.

  4. In the View Request Details side panel, click Send inquiry.

  5. In the Send Inquiry side panel, in the Recipient of the inquiry drop-down, select the identity to which you want to send the inquiry.

  6. In the Inquiry field, enter your inquiry.

  7. Click Save.

To send a inquiry about multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To control which attestations to display, on the Pending Requests page, click (Filter) (see Using filters).

  3. Next to the requests that you want to inquire about, select the check box.

  4. Click Actions > Send inquiry.

  5. In the Send Inquiry side panel, in the Recipient of the inquiry menu, select the identity to which you want to send the inquiry.

  6. In the Inquiry field, enter your inquiry.

  7. Click Save.

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Recalling inquiries about pending requests

If your issue with a request has become irrelevant, you can withdraw your inquiry. Once you have withdrawn the inquiry, the request reservation is also revoked and all the original approvers can approve the request again.

To withdraw and inquiry

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To control which attestations to display, on the Pending Requests page, click (Filter) (see Using filters).

  3. Click the request that you inquired about.

  4. In the View Request Details side panel, click Withdraw inquiry.

  5. (Optional) In the Withdraw Inquiry side panel, in the Reason for your decision field, enter why you are withdrawing the inquiry.

  6. Click Save.

To withdraw multiple inquiries

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To control which attestations to display, on the Pending Requests page, click (Filter) (see Using filters).

  3. Next to the requests that you have inquired about, select the check box.

  4. Click Actions > Withdraw inquiry.

  5. (Optional) In the Withdraw Inquiry side panel, in the Reason for your decision field, enter why you are withdrawing the inquiry.

  6. Click Save.

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