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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Restricting exception approvers

By default, exception approvers can also make approval decisions about requests in which they are themselves requester (UID_PersonInserted) or recipient (UID_PersonOrdered). To prevent this, you can specify the desired behavior in the following configuration parameter and in the approval step:

  • QER | ComplianceCheck | DisableSelfExceptionGranting configuration parameter

  • QER | ITShop | PersonOrderedNoDecideCompliance configuration parameter

  • QER | ITShop | PersonInsertedNoDecideCompliance configuration parameter

  • Approval by affected employee option in the approval step for finding exception approvers

If the requester or approver is not allowed to grant approval exceptions, their main identity and all sub identities are removed from the circle of exception approvers.

Summary of configuration options

Requesters can grant exception approval for their own requests, if:

  • PersonInsertedNoDecideCompliance configuration parameter is not set.

- OR -

  • Approval by affected employee option is set.

Recipients can grant exception approval for their own requests, if:

  • DisableSelfExceptionGranting configuration parameter is not set.

    PersonOrderedNoDecideCompliance configuration parameter is not set.

- OR -

  • DisableSelfExceptionGranting configuration parameter is not set.

    Approval by affected employee option is set.

Requesters cannot grant exception approval, if:

  • PersonInsertedNoDecideCompliance configuration parameter is set.

    Approval by affected employee option is not set.

Recipients cannot grant exception approval, if:

  • DisableSelfExceptionGranting configuration parameter is set.

- OR -

  • PersonOrderedNoDecideCompliance configuration parameter is set.

    Approval by affected employee option is not set.

Related topics

Setting up exception approver restrictions

To prevent recipients of request becoming exception approvers

  • In the Designer, disable the QER | ComplianceCheck | DisableSelfExceptionGranting configuration parameter.

    This configuration parameter takes effect:

    • When requests are granted approval exception.

    • During cyclical rule checking. For more information about cyclical rule checking, see the One Identity Manager Compliance Rules Administration Guide.

    - OR -

  • In the Designer, enable the QER | ITShop | PersonOrderedNoDecideCompliance configuration parameter.

    This configuration parameter takes effect:

    • When requests are granted approval exception.

    • If the Approval by affected employee option is disabled in the approval step.

To prevent requesters becoming exception approvers

  • In the Designer, set the QER | ITShop | PersonInsertedNoDecideCompliance configuration parameter.

    This configuration parameter takes effect:

    • When requests are granted approval exception.

    • If the Approval by affected employee option is disabled in the approval step.

For individual approval workflows, you can allow exceptions to the general rule in the PersonInsertedNoDecide and PersonOrderedNoDecide configuration parameters. Use these options if the requester or recipient of requests is allowed to grant themselves exception approval only for certain requests.

To allow request recipients or requesters to become exception approvers in certain cases

  • In the approval step for determining exception approvers, enable the Approval by affected employee option.

Related topics

Explicit exception approval

If the QER | ComplianceCheck | EnableITSettingsForRule configuration parameter is set, properties can be added to compliance rules that are taken into account when rule checking requests.

Use the Explicit exception approval IT Shop property to specify whether the reoccurring rule violation should be presented for exception approval or whether an existing exception approval can be reused.

Table 46: Permitted values

Option is

Description

Enabled

A known rule violation must always be presented for exception approval, even if there is an exception approval from a previous violation of the rule.

Not set

A known rule violation is not presented again for exception approval if there is an exception approval from a previous violation of the rule. This exception approval is reused and the known rule violation is automatically granted exception.

If several rules are violated by a request and Explicit exception approval is set for one of the rules, the request is presented for approval to all exception approvers for this rule.

Rules that have Explicit exception approval set result in a renewed exception approval if:

  • A rule check is carried out within the approval process for the current request.

    - AND -

    1. The rule is violated by the current request.

      - OR -

    2. The IT Shop customer has already violated the rule.

In case (a), the request for the IT Shop customer is presented to the exception approver. If the request is approved, case (b) applies to the next request. In case (b), every request for the IT Shop customer must be decided by the violation approver, even when the request itself does not result in a rule violation. The result you achieve is that assignments for employees who have been granted an exception, are verified and reapproved for every new request.

For more detailed information about exception approvals, see the One Identity Manager Compliance Rules Administration Guide.

Rule checking for requests with self-service

Self-service (SB approval procedure) is always defined as a one-step procedure. That means you cannot set up more approval steps in addition to a self-service approval step.

To realize compliance checking for requests with self-service

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